General Manager

Role Summary As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals. Responsibilities Strategic Leadership: Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability. Identify market trends, customer preferences, and competitive landscape to make informed business decisions. Set long-term goals and objectives for the hotel and work towards achieving them. Team Leadership: Lead a diverse team of minimal department heads and staff, fostering a collaborative and motivated work environment. Provide guidance, mentoring, and development opportunities to team members. Encourage teamwork and open communication across all departments. Operations Management: Oversee all departments including front office, housekeeping, human resources, accounting, sales, food and beverage, maintenance, and more. Ensure smooth day-to-day operations by implementing efficient processes and procedures. Monitor service quality to maintain the highest standards of guest satisfaction. Financial Management: Create and manage the hotel's budget, allocating resources appropriately to various departments. Monitor financial performance, analyze variances, and implement corrective actions as needed. Drive revenue generation through strategic pricing, upselling, and innovative offerings. Guest Experience: Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences. Address guest concerns and feedback promptly, striving for continuous improvement. Implement initiatives to enhance guest satisfaction and loyalty. Facilities Management: Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas. Implement sustainability initiatives to minimize the hotel's environmental impact. Strong management of capital projects. Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance. Maintain health and safety standards for guests and staff. Qualifications A proven track record as a successful leader as a hotel General Manager. A minimum of 7 years of hospitality experience showing progressive growth. A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management. A minimum of two-years Choice experience strongly preferred. Philadelphia market knowledge strongly preferred. Exceptional hands‑on leadership and communication skills. Problem‑solving abilities and critical thinking skills. Commitment to meeting all deadlines. The flexibility to adapt to varying shifts, including weekends and holidays. A commitment to maintaining a positive and organized work environment. Compensation $170,000 - $180,000 EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr