Front Desk Coordinator

Patient Relationship Coordinator (PRC Or Front Desk Coordinator)

Patient Relationship Coordinator (PRC or Front desk coordinator) for Limitless Male Medical, a leader in men's health optimization. The PRC serves as the first and last point of contact for patients, ensuring a seamless, efficient, and welcoming clinic environment.

The PRC plays a critical role in starting the patient journey and ensuring patients remain engaged and progress in their care. This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy.

As a PRC, you are expected to bring the Limitless Way to life in every interaction:

• Excellence: Create a professional, welcoming environment and anticipate patient needs
• Empowerment: Help patients feel confident, informed, and supported in their care journey
• Expertise: Communicate clearly and accurately about services, processes, and next steps
• Efficiency: Respect patients' time through organized scheduling and streamlined workflows
• Empathy: Foster a respectful, judgment-free experience where patients feel understood

Primary responsibilities include:

• Patient Experience & Engagement: Greet and engage patients with professionalism, positivity, and respect
• Clinic Flow & Coordination: Manage scheduling to optimize patient flow and clinic efficiency
• Front Office Operations: Check patients in and out accurately, including documentation and payment processing
• Patient Communication & Follow-Up: Contact new patients to schedule appointments and provide necessary information
• Team Collaboration & Cross-Functional Support: Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience

Limitless Way Staff Expectations:

• Take ownership of each patient interaction and ensure no patient feels overlooked
• Communicate clearly, set expectations, and follow through consistently
• Demonstrate professionalism, confidence, and a patient-first attitude
• Work collaboratively with a unity of purpose, supporting team members across roles
• Contribute to the overall success of the clinic through engagement, accountability, and teamwork

Qualifications:

• Strong interpersonal and communication skills
• Highly organized with attention to detail
• Ability to multi-task in a fast-paced, team-oriented environment
• Proficient in EMR, CRM systems, and Microsoft Office
• Professional, positive, and patient-centered mindset

What Success Looks Like in This Role:

• Patients feel welcomed, respected, and taken care of from arrival to departure
• Clinic schedules are accurate, organized, and support efficient patient flow
• Communication is clear, timely, and proactive across patients and team members
• Patients understand their next steps and leave confident in their experience
• Team members can rely on you to support clinic operations and step in when needed

This description is not exhaustive and may be adjusted as business needs evolve.

Benefits:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products