Patient Schedule Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Patient Scheduling and Coordination

• Must be able to speak Spanish fluently
• Schedule initial evaluations, follow-up visits, psychological testing, and medication management appointments 
• Coordinate appointments in accordance with authorization status and treatment plans 
• Manage urgent referrals and priority cases based on claim requirements 
• Maintain accurate provider calendars across multiple clinicians and locations (in-person and telehealth) 

Workers’ Compensation Authorization Workflow

• Confirm treatment authorization prior to scheduling when required 
• Track RFAs, approvals, deferrals, and denials 
• Monitor authorization expiration dates and visit limits 
• Coordinate scheduling adjustments based on UR determinations 

Adjuster and Case Manager Communication

• Serve as a scheduling liaison with claims adjusters, nurse case managers, and employer representatives 
• Confirm appointment approvals and provide scheduling updates 
• Respond to adjuster inquiries regarding availability and treatment status 
• Assist with rescheduling when claim conditions change 

MPN Compliance Support

• Verify injured worker eligibility within Medical Provider Networks 
• Ensure scheduling aligns with MPN participation requirements 
• Maintain documentation supporting network status when requested 

Intake and Documentation Coordination

• Collect and confirm required referral documentation before appointments 
• Ensure intake packets are completed prior to evaluation 
• Enter accurate appointment details into EHR systems 
• Maintain compliance with HIPAA and workers’ compensation documentation standards 

Attendance Monitoring and Reporting

• Track cancellations, no-shows, and reschedules 
• Communicate missed appointment activity to adjusters when required 
• Support reporting requests related to treatment frequency and utilization