Case Manager Supervisor

Job Description

Job Description

Job Summary

The IDD Targeted Case Management Lead provides support to Oakland County youth who receive Applied Behavioral Analysis (ABA) and IDD (intellectual and/or developmental disability) services, including waivers (HAB, SED, CWP, etc). This position oversees a team of case mangers that provide youth and their family with assessment, supports coordination as identified within the person-centered planning process.

Essential Functions

• Ensures TCM team(s) maintain active caseloads of individuals- meeting the needs of the community and the sustainability of the team; including holding a consistent caseload of individuals.
• Is the primary contact for receiving logging and tracking case management referrals.
• Primary contact for emergencies that occur within the team. Responds immediately and effectively to deescalate situations and report appropriate occurrences to supervisor, law enforcement, and social services.
• Monitors individual and team performance. Documents and remedies accordingly.
• Provides and ensures appropriate coverage of intensive supportive interventions.
• Facilitates development of a Wraparound Plan utilizing Family Center Planning, Family Driven and Youth Guided Care principles with the child/youth, family and family team.
• Monitors implementation of the Wraparound Plan for each assigned family. This includes revising or developing goals and monitoring progress in objective attainment.
• Works in cooperation with OCHN Autism diagnosticians for recommendations, referrals, and case consultations.
• Assists families applying for SED Waiver services and assisting in providing all necessary documentation to the MDHHS and PIHP to access services. Ensuring timely completion of SED Waiver renewal process. Entering and maintaining current (IPOS) information in the WSA system.
• Collaborates with local DHHS .
• Assisting with the identification and recruitment of Waiver providers for therapeutic foster care, therapeutic camps, recreational and art therapies.
• Establishes crisis plans and responds to client requests for mental health coaching or emergency counseling by phone or face to face as determined by Wraparound Plan.
• Completes accurate documentation with the OCHN Electronic Health Record System within 24-hours of service delivery. Communicate effectively in written and verbal form with Individuals, families, providers, and community partners to ensure coordinated, person-centered care
• Leeds weekly in case reviews / supervisions with case managers.
• Active participant in the Behavior Treatment Plan Review Committee (BTPRC)
• Other duties as assigned.

Job Requirements

Education requirements :

• Degree: A master's degree or higher in social work, psychology, counseling, or a related license granting human services field

Training Requirements (licenses, programs, or certificates):

• Licensure : L/LP, L/LMSW, L/LPC, L/LMFT (Active in Michigan)
• Certification(s) : QIDP, MichiCANS, CWP, ICCW, All HCBS required trainings for OCHN and or MDHHS
• Recommended : BTPRC, self-directed services, due process, knowledge and training in behavioral analysis and BCBA certification, Devereaux Early Childhood Assessment (DECA)

Experience Requirements:

• Minimum 2 years' experience in the examination, evaluation and treatment of minors and their families.

Ideally: Minimum of 1 year experience in a supervisory capacity

Job Specific Competencies/Skills:

• Familiarity with behavioral health and IDD screening tools and neurodivergent diagnostic processes.
• Strong verbal and written communication skills Interpersonal skills to work with people of a broad range of socioeconomic and cultural backgrounds.
• Ability to establish and maintain rapport.
• Demonstrated ability to work effectively in a team environment, as well as independently.
• Ability to utilize Motivational Interviewing, as well as trauma-informed practices.
• Problem-solving skills to identify shortcomings of care plans and revise them accordingly.
• Familiarity with basic pc software, spreadsheets, electronic record management programs and other software.
• Organizational skills to plan patient appointments and meetings and to coordinate the activities of medical providers.

Knowledge Requirements:

• Trauma informed, resilience-oriented principles
• Michigan Department of Health and Human Services (MDHHS) programs, admissions, eligibility and discharge requirements
• Services and supports available to youth in Oakland County
• Services and supports in a crisis continuum of care

Oakland Community Health Network’s Core Competencies:

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information:

• Must be available for meetings and events which may occur outside of standard office hours.
• Work requirements include meeting individuals in the home, community, hospital, school setting, and / or office setting.
• This is a community-based hybrid (onsite/remote) position, requiring both in-office and community-based work
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.