Case Manager

Case Manager – Non-Auto

Mike Morse Law Firm is seeking a meticulous and organized Case Manager to join our team. The Case Manager will play a crucial role in assisting clients who have been involved in personal injury claims by managing their case files and ensuring all documentation is accurate and up-to-date. This position requires a high level of attention to detail and the ability to handle sensitive information with care.

Key Responsibilities:

• Organize and maintain client case files, ensuring all documents are properly filed and easily accessible.
• Assist clients in gathering necessary documentation related to their cases.
• Coordinate with legal staff to ensure all client information is complete and accurate.
• Update and manage electronic and physical filing systems.
• Respond to client inquiries regarding their case files and provide updates as needed.
• Maintain confidentiality and handle sensitive information with care.
• Perform other administrative tasks as required to support the legal team.

Essential Functions

1. Under the direction of a Supervising Case Manager and/or supervising attorney, communicate with clients via phone, email and correspondence during the pre-suit process to address their questions and concerns and to provide and obtain updates.
2. Under the direction of a Supervising Case Manager and/or supervising attorney, draft and monitor compliance with FOIA requests.
3. Gather and review medical and billing records.
4. Under the direction of a Supervising Case Manager and/or supervising attorney, draft and send pre-suit settlement demands when appropriate to resolve claims pre-litigation.
5. Conduct timely follow-up on all outstanding documents/assignments and escalate when appropriate.

Competencies

1. Communication & Consultation Proficiency (Strong People Skills).
2. Cultural Awareness.
3. Relationship Management.
4. Excellent Telephone Etiquette
5. Ability to prepare accurate and error-free documents in a timely manner.
6. Ethical Practice
7. Ability to manage time and multiple priorities in a changing environment
8. Preferred, but not required: Familiarity with General Negligence, Civil Rights, exceptions to Worker Compensation immunity, Title IX claims
9. Preferred, but not required: Certified Paralegal certification or comparable work experience equivalent.