Dog Daycare Customer Service Representative

Job Description

Job Description

K9 Resorts, the industry leader in luxury boarding and dog daycare is looking for an energetic, organized team member that has an enthusiastic personality and is outgoing and positive. This person should love dogs and upon successful completion of training, you can even bring your beloved to work with you for free! We are looking for employees that are interested in career progression as we build out this franchise into a multi-unit franchise across New York.

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

ABOUT YOU:

• You love dogs.
• You’re fast paced, self-driven with a strong sense of urgency.
• You’re organized and detail oriented.
• You thrive when you have multiple challenges on your plate.
• You like to work with others and build a teamwork consensus
• You’re lively, enthusiastic and a very strong communicator.

IF YOU ARE SEEING YOURSELF IN THESE WORDS, WE’D LOVE TO TALK TO YOU ABOUT OUR CUSTOMER SERVICE REPRESENTATIVE ROLE.

Title: Customer Service Representative

Reports to: General Manager / Resort Owner

Essential Job Functions:

• Greets all guests coming into the building
• Very customer service-oriented
• Answers telephone inquiries
• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily (knowledge of GINGR a plus)
• Able to use down time effectively
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential guests when necessary
• Provides personal playtimes for dogs when such a service is requested
• Performs body checks on dogs to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner: Sanitation of all boarding and daycare accommodations; Monitoring Daycare; Bathing

Qualifications:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented

Education and Experience:

• High School diploma or equivalent
• Previous experience is preferred but not required
• Some weekend and holiday hours are required

Technical skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:

• Must be able to communicate with all types of people, remain calm, mediate, and problem solve.
• Well-organized and efficient
• Must be of moral and ethical character
• High level of emotional intelligence
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs