Front Area Administrative Coordinator - FLOAT - Open Pool

Front Area Administrative Coordinator

Are you a people person with a knack for organization? The Veterinary Teaching Hospital at Colorado State University is looking for Front Area Administrative Coordinators to be the welcoming face and efficient heart of our bustling hospital. In this role, you'll greet clients, manage front-desk operations, and ensure smooth communication between our veterinary teams and the public. If you're detail-oriented, love working with both people and animals, and thrive in a fast-paced environment, we'd love for you to join our team!

To ensure full consideration, applications to this open pool must be received by 11:59 p.m. (MT) on June 30, 2026. Applications will be reviewed as hiring needs arise. Applicants wishing to remain in the pool after this date must reapply.

Essential Job Duties:

• Deliver high-quality customer service and case coordination by serving as the primary point of contact for clients, referring veterinarians, clinicians, and students; assessing informational and emotional needs; applying veterinary terminology; and directing patient and case inquiries in alignment with hospital policies, procedures, and clinical urgency.
• Manage multi-channel communications and information flow by routing telephone calls, pagers, voicemail, and electronic messages; transmitting time-sensitive communication; and ensuring guidance, protocols, and procedural updates are accurately conveyed to appropriate service areas.
• Schedule and coordinate patient appointments and services by aligning client and clinician availability, confirming specialty service and equipment access, gathering relevant case information, and educating clients and clinical teams on appointment and referral requirements to support timely, appropriate care.
• Process, audit, and reconcile patient charges and payments by reviewing medical records for billing accuracy, entering or correcting charges, explaining hospital billing policies, quoting costs, posting payments, balancing deposits, and ensuring financial transactions comply with institutional standards.
• Maintain medical records, documentation, and office systems by scanning and managing records in the electronic medical record, monitoring reports for accounts requiring follow-up, issuing invoices and statements at established aging intervals, and maintaining client, referral, equipment, and supply records.
• Ensure continuity of operations and support hospital functions by coordinating handoffs between day and evening/weekend operations, monitoring reports, facilitating communication across service areas, and performing other related duties as assigned to support Veterinary Teaching Hospital operations.

Conditions of Employment:

Pre-employment Criminal Background Check (required for new hires).

Supervision:

Not applicable.

Minimum Qualifications:

• High School diploma or GED

• 6 months of general clerical experience

• 12 months of forward-facing customer service experience

• The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.

Preferred Qualifications:

• Call center, business office, medical record, and/or reception experience

• Demonstrated experience with online scheduling systems

• Strong verbal and written communication skills (assessed via written materials and during interview process)

• Independent decision-making skills (assessed during interview process)

Salary Range:

$37,920 - $45,504

Required Application Documents:

To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Cover Letter, Resume/CV