Clinical Operations Manager

CLINICAL OPERATIONS MANAGER

North Bay Retina

North Bay Retina (NBR) is seeking an experienced and motivated Clinical Operations Manager to join our ophthalmology team. This is a hands‑on leadership position responsible for overseeing the daily clinical operations of our retina practice while supporting our physicians, clinical staff, and patients.

The ideal candidate will have management experience in an ophthalmology setting, strong clinical knowledge, excellent communication skills, and the ability to lead a busy clinical team while maintaining high standards of patient care.

POSITION OVERVIEW

The Clinical Operations Manager will oversee the day‑to‑day operations of the clinical/back‑office department, including staff management, patient flow, scheduling, clinical training, supplies and medication inventory, equipment, regulatory compliance, and quality of care.

This is a working management position. The manager will also provide clinical support as needed, including patient workups, diagnostic imaging, procedures, and physician scribing.

KEY RESPONSIBILITIES

• Oversee daily clinical operations and patient flow
• Lead, coach, train, and support clinical/back‑office staff
• Participate in hiring, onboarding, performance evaluations, and disciplinary processes
• Develop and implement clinical policies, procedures, and workflow improvements
• Monitor physician schedules and make recommendations to improve efficiency
• Provide hands‑on clinical training to ophthalmic technicians
• Perform patient workups, imaging, fluorescein angiography, and scribing as needed
• Support physicians and staff with clinical and operational needs
• Oversee medication and clinical supply inventory, including ordering, tracking, and expiration/waste management
• Coordinate maintenance and repair of clinical equipment
• Work with IT and staff to ensure effective use of clinical software and technology
• Assist with regulatory compliance and MIPS reporting
• Coordinate staff meetings, training, in‑services, and continuing education
• Work collaboratively with physicians, the Administrator, billing staff, and other members of the practice
• Maintain a professional, organized, and patient‑centered clinical environment
• Perform additional duties necessary to support the successful operation of the practice

QUALIFICATIONS

Required:

• Management or supervisory experience in an ophthalmology or eye‑care setting
• Strong understanding of ophthalmic clinical workflows and terminology
• Experience working with and/or managing ophthalmic technicians
• Ability to perform or understand patient workups, diagnostic testing, imaging, and clinical documentation
• Excellent communication, leadership, and organizational skills
• Strong attention to detail and ability to manage multiple priorities
• Ability to work effectively in a fast‑paced clinical environment
• Professional, compassionate, and patient‑focused approach

Preferred:

• Retina or subspecialty ophthalmology experience
• Experience with ophthalmic diagnostic equipment and imaging
• Experience with clinical software and electronic medical records
• Experience developing staff training programs or clinical workflows
• Military medical experience is encouraged and welcomed

What we are looking for

We are looking for a strong clinical leader who enjoys working with people and being actively involved in the day‑to‑day operation of a medical practice.

The successful candidate will be someone who can lead from the front—supporting staff, solving problems, improving workflows, assisting physicians, and maintaining a high standard of patient care.

North Bay Retina is an equal opportunity employer.