Field Service Technician

CivicMinds, Inc

Position: Field Service Technician

Location: Cambridge, MA

Type: Full-time | On-site

Summary:

The company has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Commercial Refrigeration Field Service Technician.

Responsibilities:

Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
Ensure clear and accurate paperwork for all customer services.
Coordinate with the Parts Department for precise parts identification and ordering.
Ensure timely and professional installation of ordered parts.
Keep the service truck tidy and maintain an organized inventory of parts and tools.
Engage with manufacturers, sales reps, dealers, and customers.
Identify service challenges, gather relevant data, and formulate effective solutions.
Collaborate with manufacturers for equipment diagnosis when required.
Offer top-tier service and clearly communicate service requirements to customers.
Advocate for and suggest additional JWS services to customers as appropriate.
Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

Qualifications :

EPA certification and a strong emphasis on safety.
Ability to climb stairs and ladders.
Adept at multitasking and adapting to varying tasks.
Emphasis on customer understanding and satisfaction.
High School diploma or GED and a valid driver's license.
Ability to lift and carry items weighing up to 75 pounds.
Independent worker and effective team collaborator.
Proficiency in using hand tools.
Demonstrated ability to complete assignments with little to no supervision.
Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
Minimum of 5 years of experience in refrigeration/ice machine and/or similar commercial kitchen equipment repair or a related field.
Strong organizational skills and a proactive, team-oriented mindset.
Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

Benefits:

Attractive compensation package with periodic reviews, bonuses, and increments
Very competitive 401 (k) with a 4% Safe Harbor Match
Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
Life & Disability Insurance for your peace of mind
Benefit from our company-wide Bonus incentive program with quarterly pay-outs
Enjoy 9 company-funded holidays along with generous PTO
Robust career progression opportunities
Referral bonuses for expanding the JWS family
Vast training and professional development prospects

Apply

Vacancy posted 4 days ago

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