Client Services Administrator

Client Services Administrator

Open Sky is seeking an organized and detail oriented financial administrator to serve in the full-time position of Client Services Administrator. Under the supervision of the Client Services Manager, they will oversee Rep Payee tasks such as monitoring accounts for resource limit, benefit status, process rep payee requests and monthly payment/transfers for clients. They will also act as a liaison and resource for program personnel and individuals served on Social Security issues and questions and assist program personnel with paperwork on an ongoing basis.

The ideal candidate for this role will have previous experience with non-profit bookkeeping, excellent communication skills and possesses the ability to manage their time effectively and efficiently.

This is an in person position and has a schedule of Monday-Friday day shift.

Other Key Responsibilities:

• Ensure accuracy of budgets sent by team and implement as indicated. Provide necessary feedback/guidance to teams as needed to ensure compliance
• Ensure proper transfer of funds from the Central Account to fund the True Link cards in accordance with monthly budget or team request. Complete necessary journal entries in the accounting software.
• Assist with the completion and submission of all Social Security reports, including new applications and annual reports. Record monthly Social Security deposits into each client account.
• Send monthly Rep Payee Transaction Reports and Room & Board/Loan Statements to program management for review and filing.
• Assist in training program management regarding agency Client Funds and Charges for Care Policies and Procedures, as well as Social Security requirements.
• Assist with audits of program records and support all other internal, as well as external, audit procedures. Ensure program management are aware of past due Room & Board/Loan accounts.
• Manage food stamp entitlements on behalf of clients served including scanning cards for monthly funding.
• Ensure monthly bills are paid on time for Rep Payee Individuals.
• Assist with management of Client Services daily mail.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Base Rate: USD $23.00/Hr.