Revenue Operations Manager

Job Title: Revenue Operations Manager

Job Location: Great Falls, MT

Department: Revenue Operations

Reports to: Chief Revenue Officer

Employment Type: Full-Time, Exempt

Job Overview: Vision Net, Montana's state-wide fiber optic network and premier data center provider, is seeking a highly skilled and experienced Revenue Operations Manager to join our dynamic team.

The Revenue Operations Manager is responsible for optimizing and managing the end-to-end revenue life cycle of telecommunications products and services. This role ensures accurate customer contract administration, revenue assurance, sales operations alignment, commission management, and reporting. The position serves as a bridge between Sales, Order Management, Marketing, Finance, Service Delivery, and Network Operations to maximize revenue capture, improve operational efficiency, and enhance customer experience.

This position demands excellent communication skills and a professional demeanor, sharp attention to detail, and an ability to work collaboratively. The ideal candidate brings a proactive mindset, a positive attitude and the energy to drive continued company growth. This position will regularly interact with every department leader and the Executive Leadership team; as such, the candidate must be capable of condensing large amounts of information into a concise presentation and delivery both verbally and written.

Essential Job Duties and Key Responsibilities:

Revenue Operations Management

• Own the order-to-cash lifecycle from contract execution through billing.
• Monitor and improve revenue workflows to reduce leakage.
• Recommend operational controls that ensure accurate customer invoicing and revenue recognition.
• Develop revenue assurance programs to identify unbilled services, rating discrepancies, and revenue leakage.
• Perform reconciliations between OSS, BSS, CRM, and ERP platforms.
• Develop and maintain key metric dashboards for executive leadership accurately tracking MRR, ARR and other defined measures.
• Lead cause analysis and corrective actions for revenue-impacting issues.
• Identify workflow automation opportunities.

• Lead and document continuous improvement initiatives

Sales Operations

• Support quoting, pricing, contract administration, and deal desk functions.
• Maintain product catalogs and pricing structures.
• Validate profitability and margin targets for new service offerings.
• Manage sales commission and incentive calculations

Additional Job Duties and Responsibilities:

• Perform other duties and responsibilities as required or assigned.

Knowledge, Skills, and Abilities:

• Experience : 5+ years of proven experience in revenue operations, sales, marketing accounting, or related experience, preferably in telecommunications that demonstrates the ability to undertake this role.
• Technical Domain Expertise :
  • OSS/BSS systems
  • CRM platforms
  • ERP systems
  • Advanced Excel and Power BI
  • Revenue analytics and reporting
• Education : Bachelor's degree required. Master's preferred. A combination of education and work experience which demonstrates the ability to fulfill the job requirements is equally acceptable. Certified Revenue Management Professional (CRMP) credential is also preferred.
• Travel Requirements : Limited. Less than 10% on an as needed basis only. Working Conditions:
• Full-time in office. Hybrid schedule eligible to the right candidate.

• Sitting or standing for extended periods of time.

Reasonable accommodation for individuals with disabilities will be made.

Benefits include:

• Annual bonus
• 401(k) match
• Health and Life benefits
• Paid Time Off
• Training and Educational support

Additional Information:

This job description is not intended to be all-inclusive. An employee will also perform other related business duties as assigned. Vision Net reserves the right to revise or change job duties and responsibilities. This job description does not constitute a written or implied contract of employment.