Administrative Assistant

Position Type: Full-time

Location: In Office

Status: Hourly/Non-Exempt

Hours: Monday - Friday 8 am to 5 pm

The Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration, compliance documentation, and HR support.

Primary Responsibilities

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Anwer phones and provide customer service: Respond to customers in a courteous and professional manner at all times.

Answer questions utilizing the intake forms, provide information and as required, direct calls to the appropriate person for assistance and track all calls.

Manage outgoing and incoming mail and emails: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COI’s and franchise team members.

Greet guests and manage visitor sign in sheet.

Manage incoming deliveries from Fedex and UPS, etc and delivery of packages to the appropriate people.

Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees.

Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion

Perform detailed and accurate data entry

Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

Maintaining copies on hand: applications, background check forms, etc.

Collaborate and assist with other departments, as needed

Perform other job-related duties as assigned.

Position Requirements

2+ year(s) of administrative or office-related experience

Experience in service industry environment a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Possess polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficient in Microsoft Office (i.e., Outlook, Word, Excel)

Minimum of HSD/GED preferred

Able to successfully complete a background check subject to applicable law

Benefits available upon start of employment:

Paid Time Off

Paid Holidays

Benefits available after 90 days of employment:

• Health Insurance

• Kavira Health Benefit

• HSA (if enrolled in health insurance)-Company contributes $100 per month into HSA

• Dental insurance

• Retirement Plan- Company matches up to 3%

• Free Life Insurance coverage

• Short term disability (voluntary)

• Accident Insurance

• Critical Care Insurance

• Employee Resource Group

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.