Learning & Development Specialist

Job Title: Learning & Development Specialist


Reports T o : Senior Manager, Learning & Development

FLSA Status: Exempt

Job Overview

The Learning & Development Specialist delivers in-person and virtual learning experiences that build Team Member knowledge and skills across the Credit Union. This role facilitates training programs, coordinates learning activities and schedules, contributes to the evaluation and improvement of training content, and partners with stakeholders to help ensure learning remains current, consistent, and effective.

This is a Hybrid/St. Louis position


Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

• Facilitates in-person and virtual learning experiences that encourage participation, build understanding, and help Team Members apply what they learn

• Adjusts facilitation approach in real time based on participant understanding, engagement, group dynamics, and learning needs to keep sessions productive and learning on track

• Coordinates the Learning & Development training calendar and evaluates scheduling, program flow, and facilitator coverage to support an effective learning experience and business needs

• Partners with stakeholders and subject matter experts to maintain training content, ensuring information remains accurate, relevant, and aligned with current business processes

• Collaborates with the instructional designer to improve training materials, learning activities, and facilitation tools based on participant needs, feedback, and program effectiveness

• Evaluates participant feedback, learning outcomes, and other indicators to identify opportunities to strengthen training content and delivery

• Provides participants and their leaders with feedback on learning progress, participation, and areas where continued support may be needed following training

• Connects Team Members and leaders with learning programs, tools, and resources that address identified development needs and support continued growth

• Monitors training completion and follows up on outstanding requirements to support timely completion and accountability

Minimum Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent

• 1+ year of experience in financial services, learning and development, facilitation, training delivery, or related experience, and/or relevant transferable experience

Preferred Qualifications

• Degree or specialized training in organizational development, human resources, education, adult learning, retail banking, lending or related field

• 2+ years of experience facilitating learning programs, onboarding team members, or supporting professional development initiatives in a financial services environment

• Experience working in a credit union, banking, financial services, or other highly regulated environment

Knowledge, Skills, and Abilities (KSAs)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Knowledge of adult learning principles, learning styles, and facilitation techniques for in-person and virtual learning

• Knowledge of learning management systems (LMS), virtual learning platforms, and related learning technologies

• Skilled in group facilitation and presentation

• Skilled in active listening, observation, and interpersonal communication

• Skilled in providing clear, actionable feedback

• Skilled in organization, planning, and time management

• Ability to adapt communication and facilitation style to different audiences and learning needs

• Ability to evaluate information, exercise sound judgment, and respond effectively to changing or unexpected situations

• Ability to communicate effectively through verbal, written, and electronic communication

• Ability to obtain and maintain certifications required to facilitate designated learning programs

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this job's functions.

• Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platforms

• General office setting or training environment when working onsite

• Work regularly involves facilitating learning sessions, presenting information, and communicating verbally with groups of varying sizes and audiences for extended periods

• Occasional travel to branch locations, vendor sites, or other business-related locations

• Attendance at offsite meetings, events, or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary position for up to 8 hours per day

• Ability to stand and move throughout a classroom or training space for up to 8 hours per day

• Ability to occasionally carry light materials (e.g., laptop, presentation materials)

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.