Learning and Development Manager

Wider Circle is a mission-driven healthcare organization focused on improving health outcomes for older adults and complex populations by addressing social and clinical barriers to care. We partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives. Responsibilities Curriculum Design & Content Creation — Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development. Create high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards. Maintain an up-to-date Care Advocate handbook and a centralized knowledge base of SOPs, how-to documentation, and training materials. Iterate the training curriculum as the program evolves. Facilitation — Lead virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences. Foster interactive learning environments and provide coaching and ongoing support to Care Advocates during and after onboarding. LMS & Systems Administration — Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience. Maintain accurate learner records and audit-ready documentation. Pull reporting and surface insights on completion, engagement, and readiness. Compliance & Certification Tracking — Oversee compliance training programs and certification requirements; ensure team members meet health plan partner expectations and maintain regulatory-ready records for audits. SME Partnership & Collaboration — Partner with Clinical Operations SMEs and team leads to align training with current workflows, state and federal compliance standards, and performance goals. Collaborate with the broader L&D team on standards and best practices. Data, Reporting & Continuous Improvement — Track onboarding readiness, analyze training metrics, and deliver actionable insights to leadership. Respond to coaching requests and identify skill gaps to implement scalable improvements. Change Management & Communications — Support change management for the care team; communicate changes to workflows, scripts, or policies and build trusted relationships across a diverse team. Qualifications L&D experience in a healthcare setting (clinical operations, community health, telehealth, value-based care, or a regulated environment); strong preference and weighting in evaluation. Demonstrated instructional design skills with experience creating e-learning, video content, job aids, and assessments. Hands-on LMS experience (preferably TalentLMS) or strong experience with a comparable platform. Experience supporting frontline care teams (e.g., Community Health Workers, Care Navigators). Familiarity with compliance training and certification tracking in regulated environments (health plan partner requirements or HIPAA-adjacent programs). Experience building and tracking dashboards or readiness reports to measure training effectiveness. Strong project management, attention to detail, and end-to-end ownership of processes. Excellent written and verbal communication; ability to drive change at scale. Interpersonal skills and ability to collaborate across a geographically distributed team. Adaptability to changing priorities in a fast-paced program and willingness to bring others along. Curiosity about AI tools and openness to using them to improve efficiency (training provided). Tech fluency: Slack, Google Suite, LMS platforms, and e-learning authoring tools. Bonus: experience training Community Health Workers or frontline roles in Medicaid/Medicare contexts; familiarity with value-based care, social determinants of health, or care coordination workflows; experience supporting health plan partner compliance or quality audits; change management in clinical settings. Why This Role Matters In a community-based care model, Care Advocates are the longitudinal relationship with the member. How well they're trained, supported, and enabled directly shapes member outcomes. This role sets the standard for how our team learns, grows, and delivers, with a direct line to health outcomes for real people. Benefits Performance-based incentive bonuses Opportunity to grow with the company Comprehensive health coverage (medical, dental, vision) 401(k) Plan Paid Time Off Employee Assistance Program Health Care FSA Dependent Care FSA Health Savings Account Voluntary Disability Benefits Basic Life and AD&D Insurance Adoption Assistance Training and Development Salary Range: $65,000-$75,000 Wider Circle is proud to be an equal-opportunity employer and is committed to diversity, inclusion, and equal employment opportunity without regard to protected characteristics. #J-18808-Ljbffr