Calibration Services Coordinator & Supervisor
$29 per hourCornerStone Professional Placement
Job Description
Job Description
Calibration Services Coordinator & Supervisor
Location Onsite - Haltom City, Texas 76117 COMPENSATION & SCHEDULE
* $29/hr BOE
* Full-time, standard business hours
* W2 employment
ROLE IMPACT
The Customer Service Supervisor leads the customer service function within the Depot Calibration Department to ensure timely, accurate communication and service execution for calibration of medical devices. This role drives customer satisfaction by aligning service coordination, quotation accuracy, and turnaround performance with operational goals. Success is measured by SLA adherence, customer satisfaction scores, and continuous process improvement.
Responsibilities
* Supervise and support customer service representatives and shipping/receiving staff in daily operations
* Monitor customer inquiries, service requests, and complaints to ensure prompt and professional resolution
* Coordinate with calibration technicians and depot operations to provide accurate status updates on calibration and repair servicesof medical devices
* Review and approve quotations, service orders, and customer documentation for accuracy and completeness
* Track turnaround times and ensure service-level agreements (SLAs) are consistently met
* Manage customer escalations and implement corrective actions to prevent recurrence
* Maintain accurate records in ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems, including calibration management software
* Prepare and analyze customer service performance reports and KPIs to drive accountability and improvement
* Ensure compliance with company quality standards and applicable industry regulations
* Collaborate with sales, logistics, and technical teams to enhance service delivery and customer experience
* Support continuous improvement initiatives across depot operations
Minimum Qualifications
* 3-5 years of customer service experience in a technical, calibration, manufacturing, or service environment
* 1-2 years of supervisory or team leadership experience
* Proficiency in Microsoft Office and ERP/CRM systems with strong communication and problem-solving skills
Preferred Skills
* Experience in calibration, metrology, instrumentation, or technical service environments
* Knowledge of quality management systems such as ISO 9001 and ISO/IEC 17025
* Experience managing service contracts and turnaround-time performance metrics
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