2nd Shift eComm Supervisor

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world‑class investors, operators, and sports & entertainment partners, we are building the global leader in next‑generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Job Title 2nd Shift eComm Supervisor Position Summary The DTC Fulfillment Team Lead is responsible for leading day‑to‑day execution of assigned fulfillment workstreams (Batching, Picking/Packing, Shipping, or Inventory/Replenishment) to ensure orders are processed accurately, efficiently, and on time. This role acts as the primary point of contact for associates on each shift, drives productivity and quality, and escalates operational issues as needed. This is a hands‑on leadership role requiring strong floor presence and the ability to coach, prioritize, and problem‑solve in a fast‑paced e‑commerce environment. Key Responsibilities Operational Execution Lead daily DTC fulfillment operations across pick, pack, ship, and batching workflows Ensure all orders are processed within 2 days or earlier SLA target Ensure batching associates proactively batch orders ahead of scheduled waves to support continuous flow and minimize downtime Monitor throughput, backlog, and order flow to maintain consistent and efficient output Ensure all orders are accurately completed, quality‑checked, and closed in the WMS Ensure all B2B‑to‑DTC inventory transfers are received, processed, and made available for fulfillment in a timely manner Ensure 100% accuracy and completion of weekly eCommerce‑to‑B2B inventory transfers within 24‑hour Track and ensure labor productivity hours are accurately recorded and submitted in a timely manner for performance reporting Partner cross‑functionally to manage volume spikes, staffing gaps, and prevent operational delays Coordinate with cross‑functional teams to provide accurate package and pallet volume forecasts for carrier pickups Process & Compliance Uphold all standard operating procedures (SOPs) for picking, staging, and shipping activities. Audit daily operations to ensure compliance with company processes, inventory controls, and quality standards. Identify process gaps and implement corrective actions to maintain operational integrity. Ensure 100% accuracy in documentation and order tracking within WMS. Leadership & Team Development Supervise and coach warehouse associates, assigning tasks and setting daily priorities. Foster a team‑oriented, safety‑first culture focused on accountability, respect, and continuous improvement. Provide regular feedback, training, and development to build multi‑skilled, cross‑functional teams. Lead daily shift meetings to align goals, priorities, and safety reminders. Safety & Facility Standards Enforce all safety protocols, ensuring a clean, organized, and compliant facility. Conduct safety inspections and report or resolve any unsafe conditions promptly. Maintain compliance with OSHA and internal safety guidelines. Qualifications 1–3 years of fulfillment, warehouse, or distribution experience Prior lead, senior associate, or informal leadership experience preferred Experience in DTC / e‑commerce fulfillment strongly preferred Ability to lead teams in a fast‑paced, metric‑driven environment Strong communication and problem‑solving skills Experience with WMS systems (Extensiv preferred) Experience in multi‑shift operations Familiarity with batching, wave planning, and inventory processes Exposure to high‑volume or high‑accuracy fulfillment environments Equal Employment Opportunity As set forth in Fanatics Collectibles’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self‑Identification (Veterans) If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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