Creator Community Manager

Job Description

About the Role

We are looking for a Creator Community Manager to own the Physician's Choice creator Discord: how it grows, how it's organized, and what happens in it every week. This is the home base for the TikTok Shop affiliates who sell our products, and the Creator Community Manager is the person they know, trust, and show up for.

This person will be the bridge between our brand team and our creator community. That means running live calls in front of hundreds of creators, building hype around launches and contests, celebrating top performers, and bringing what they hear from creators back to the team.This person will work closely with the Sr. Manager of Creator Engagement and Growth and have real ownership to build, test, and move fast.

This role is for someone who loves community, is comfortable on camera and on mic, and can back their instincts with data.

WHAT YOU'LL DO:

Grow the community, sustainably

• Build and execute a growth plan for the Discord that prioritizes active, selling creators over raw member count.
• Design onboarding so new creators know where to go, what to post, and how to get their first sale within days of joining.
• Run re-engagement efforts for quiet or lapsed members, and keep the server healthy through clear rules and moderation.

Own structure, organization, and information flow

• Design and maintain the server's channels, roles, permissions, and bots so information is easy to find.
• Keep product info, talking points, sample policies, commission details, and FAQs current and organized.
• Build clear flows for common creator needs: requesting samples, asking questions, submitting content, and joining contests.

Run the call calendar and programming

• Create and own a recurring call calendar with a predictable weekly and monthly cadence.
• Host live calls with creators as the lead speaker: run the agenda, keep the energy up, answer questions in real time, and bring in guest creators, coaches, and team members.
• Host coaching calls that help creators improve hooks, scripts, LIVEs, and conversion.
• Run brand announcement calls for new products, promotions, commission changes, and policy updates.
• Build hype around product launches with teasers, countdowns, early-access drops, and launch-day events.
• Announce and run contests, from rules and timelines to winner announcements.
• Highlight top creators through shoutouts, spotlights, leaderboards, and guest appearances on calls.

Be the bridge between creators and the brand

• Act as a recognizable face of Physician's Choice to our creator community.
• Form genuine one-on-one relationships with creators, especially rising and top performers.
• Organize top creators into an ideation pod that meets regularly to brainstorm content angles and iterate on hooks for our top products, then share what works with the wider community.
• Bring creator feedback, content trends, and product questions back to the social commerce, marketing, and product teams.
• Partner with internal teams so announcements, samples, and payouts land smoothly in the community.

Measure what works

• Track community health and its link to TikTok Shop performance: active members, call attendance, content posted, and GMV from Discord creators.
• Report regularly to the Sr. Manager of Creator Engagement and Growth with insights and recommendations.
• Test new formats, double down on what drives results, and cut what doesn't.

HOW SUCCESS IS MEASURED

In your first 90 days

• Days 1–30, learn and plan: Get to know our products, commission structure, internal processes, and goals. Meet the team, our coaches, and top creators. Review the current Discord structure, identify what creators need from it, then build and implement the call calendar so recurring calls are running by day 30.
• Days 31–60, measure and plan for growth: Build on our existing Discord reporting, filling gaps and fine-tuning it so it shows what drives engagement and sales. Present a clear plan for growing the community and for measuring how well calls are working.
• Days 61–90, optimize: Use the data to keep improving call formats, server structure, and the overall Discord experience.

Ongoing metrics

• Growth in active, posting creators (not just total members).
• Call attendance and repeat attendance.
• Videos and LIVEs posted by Discord members.
• GMV driven by Discord creators versus non-Discord creators.
• Creator retention and satisfaction.

REQUIRED SKILLS

Who Are You:

• TikTok Shop fluent. You understand how the affiliate program works: samples, commissions, GMV, LIVE selling, and what makes a video convert.
• Biased toward action. You don't wait for a perfect plan. You see what the community needs, build it, and iterate.
• A confident public speaker. You're comfortable talking in front of large groups and can host a live call for hundreds of creators with energy and clarity. You think on your feet when questions come in and keep a room engaged.
• Great with people . You have strong interpersonal skills, build real relationships quickly, remember people, and make creators feel seen and supported.
• Comfortable as a face of the brand. You're happy being the person creators recognize, trust, and reach out to.
• Analytical. You track what's working, read the numbers, and use them to make decisions.
• A clear communicator. Whether you're speaking on a call or writing an announcement, your message is clear, concise, and easy to act on.
• Organized. You can run a busy calendar, many conversations, and a structured server without things slipping.
• Experienced. [2+] years in community management, creator or affiliate management, or social commerce, including hosting calls, webinars, LIVEs, or events

Nice to haves:

• Experience building or running a Discord server with 1,000+ members.
• Hands-on experience with Discord bots, roles, and automations (MEE6, Carl-bot, or similar).
• Experience as a TikTok creator or affiliate yourself.
• Background in health, wellness, or supplement brands. Page 3 of 4
• Understanding of supplement marketing compliance, such as FDA and FTC rules on structure/function claims and creator disclosures.
• Familiarity with creator management tools and TikTok Shop Seller Center analytics.
• Experience running contests, incentive programs, or creator leaderboards

ABOUT OUR COMPANY:

Physician’s Choice started with the simple idea that better health starts with the gut. In just 8 years, we have become the #1 Probiotic Brand in the US. You can find our products in Walmart, Target, CVS, Sam’s Club, and many more retail locations across the US, as well as online via Amazon and TikTok Shop, where we have earned over 250,000 five star reviews. We’re continuing to grow rapidly as we work toward our goal of becoming the #1 gut health supplement brand in the US.

Our mission is to empower everybody to make confident wellness choices, guided by physician expertise and validated by real results. We do this by collaborating with leading physicians to develop straightforward and accessible gut health supplements that deliver on promises. Join our passionate team and be part of a company making a real difference in people's lives.

WHAT'S IN IT FOR YOU:

Our commitment to quality and transparency applies not only to our products but to our people. We are focused on creating a fun, exciting, collaborative space that’s centered around health and well-being.

We continue to grow Physician's Choice with Team Players that support and live out our core values of Passion, Curiosity, Proactiveness, Resourcefulness, Growth, Integrity and Getting Sh@# Done . We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment where everyone has the opportunity to drive actionable impact in the business.

We offer an exceptional compensation package which includes:

• Day one health benefits with multiple options to best fit your healthcare needs
• 401k match up to 4%
• Paid maternity and parental leave
• $150/quarter wellness benefit
• $75/month cell phone reimbursement
• $100/month in free company product
• Free lunch twice a week in our Wheat Ridge Office
• Free office snacks
• Paid Holidays
• Generous self-managed paid time off program
• Work-life balance and a fun environment
• Casual dress code
• Mentorship Program
• Professional growth and development within the organization
• Company Annual Bonus, 6-24% bonus targeted dependent on hitting annual goals
• Stock Appreciation Rights Bonus Program