Operations Service Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Advanced Pump is a small, hands-on business based in Woburn, MA. We specialize in the sale and repair of pumps across a range of industries including sewage/septic, industrial, and commercial applications. We pride ourselves on fast service, practical problem-solving, and strong customer relationships.

Role Overview

We’re looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who enjoys wearing multiple hats and taking ownership of their work.

You’ll be the central point connecting sales, customers, and service operations.

Responsibilities

Manage inside sales: answer calls, prepare quotes, process orders

Manage ecommerce activity (order processing, listings, customer inquiries)

Manage & Coordinate service and repair workflow between customers, technicians, and outside vendors

Communicate with customers on order status, timelines, and service updates

Help maintain organized records, inventory coordination, and general office operations

Identify opportunities to improve processes and customer experience

What We’re Looking For

3–7+ years of experience in sales, operations, or office management

Comfortable in a small business environment where responsibilities vary day-to-day

Strong communication and customer service skills

Highly organized and detail-oriented

Self-starter who can take initiative without constant direction

Experience with ecommerce platforms or inventory/order systems is a plus

Background in industrial service, distribution, or service businesses is a plus

Compensation

Base salary: $75,000 – $85,000 (depending on experience)

Bonus potential based on performance

Opportunity to grow with the business and take on increased responsibility

Why This Role

This is a great opportunity for someone who wants to play a meaningful role in a growing small business. You’ll have visibility into all aspects of the company and the ability to make a real impact working directly with the owner of the company.

To Apply: Please send your resume and a brief note about your experience.

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Growth Opportunities

Work Location: In person at our Woburn, MA location.