BDC Representative
Landmark Dodge Chrysler Jeep Ram Missouri
Our company is growing rapidly and is looking to fill the role of BDC representative. We are a progressive mid sized dealership in the Kansas City metro area. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience. Responsibilities for BDC Representative:
- Handling Internet and phone leads for an Auto Dealership
- Outbound and inbound customer phone calls
- Determine each customer's needs by asking the right questions
- Set appointments for sales team and follow up to confirm
- Ensure a positive, best in class customer experience
- Ability to follow a task driven process for every lead
- Introduce customers to sales team
- Enter customer information into CRM
- Follow the Store Process under the direction of the BDC Director.
- Solid Organizational Skills
- Self Driven to perform at a very high level in a fast-paced environment.
- Prior Sales, Call Center, Customer Service or BDC Experience Required
- Great Communication & Customer Service skills
- Previous CRM experience in an Auto Dealership would be a plus.
- Strong Phone & Computer Skills
- Impeccable Follow up Skills.
- Willingness to assist all Team members of the BDC Department.
- Must be Coachable and attend Training on a continual basis.
Vacancy posted 4 days ago
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