Ophthalmic Tech Manager

Ophthalmic Technician Manager

We aim to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patients' experience through data analytics, patient surveys, and feedback. Our commitment to patient care also includes investing in our employees through continuing education and training.

The Ophthalmic Technician Manager is a highly skilled and experienced technician responsible for performing advanced diagnostic testing, assisting in complex ophthalmic procedures, and supporting surgical preparation and execution. This position is key in ensuring clinical efficiency, patient education, and adherence to best practices. In addition to providing expert-level clinical care, the Ophthalmic Technician Manager acts as a working manager/supervisor for the clinical team and assists in training and development initiatives. The Ophthalmic Technician Manager operates under the Clinical Manager's or Practice Manager's direct supervision, helping implement clinical policies, improve workflow efficiency, and enhance overall patient care. This role is ideal for an experienced ophthalmic technician ready for leadership, training, and advanced clinical responsibilities.

Key Responsibilities:

• Obtain and document detailed patient history and follow office workup protocols.
• Perform automated/manual refraction, retinoscopy, and advanced lensometry for prescription accuracy.
• Conduct visual acuity, pupillary assessments, ocular motility evaluations, and tonometry.
• Perform visual field testing, osmolarity testing, and diagnostic imaging (OCT, topography, fundus photography).
• Administer eye drops, ointments, and irrigating solutions as prescribed.
• Prepare patients for surgery, assist in minor and refractive procedures, maintain aseptic technique, and calculate intraocular lens power.
• Conducted A-scan biometry measurements and assisted in contact lens fitting/adjustments.
• Perform slit lamp evaluations, over-refraction of contact lenses, and triage urgent patient care needs.
• Oversee equipment maintenance and repair to ensure clinical efficiency.
• Enter and review patient data in electronic medical records (EMR).
• Complete monthly chart audits to ensure compliance with clinical standards.
• Assist the Preceptor in training and mentoring junior technicians.
• Supervise and support the clinical team while optimizing workflow and adherence to policies.
• Travel between office locations as required.

Requirements:

• An associate or bachelor's degree in healthcare administration or a related field is preferred.
• Certified Ophthalmic Technician (COT) required, COMT Preferred.
• Minimum of 5 years of ophthalmic technician experience.
• Strong leadership, communication, and organizational skills
• Ability to work independently while following clinical protocols.
• Dependable transportation and flexibility to travel as needed.

Knowledge, Skills, and Abilities:

• Patient Experience—Understanding and anticipating the patient's needs, actively striving to exceed our patient's expectations, and providing ongoing education and communication.
• Proactive—Keep others informed. Ask for help when needed and bring any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under challenging circumstances.
• Excellent Communication Skills, both written and verbal. Focus on becoming an active listener to understand the needs of co-workers and patients better.
• Drive for Results—Strives to improve the patient experience by committing to continuous improvement and going above and beyond optimal outcomes.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to improve efficiency and effectiveness continuously.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude—Consider how your actions and behavior influence or affect others and how this will impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

Ownership Skills:

• Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.
• Self-awareness: understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one's work by asking questions when needed, providing feedback, and completing job tasks promptly.
• Aligning job responsibilities and projects with the company's goal and mission.
• Pro-active measures in daily work that anticipate problems and develop solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence in expressing ideas and solutions during meetings or projects. Openness to other employees' opinions and feedback.
• Establish performance goals and align personal interests and career aspirations with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

Physical Requirement:

• Exerting up to twenty-five pounds of force occasionally and/or a negligible amount frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Have close visual acuity to perform an activity, including viewing a computer terminal, extensive reading, interpretation, etc.
• Must possess the physical, mental, and cognitive skills to complete essential tasks, including learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Must be able to be stationary for prolonged periods

Cognitive Requirement:

• Execute tasks independently.
• Learn and memorize tasks.
• Maintains concentration/focus on tasks.
• Perform tasks in a demanding environment requiring multi-tasking and prioritizing work.
• Must be comfortable working and interacting with large groups of people daily.

Benefits & Perks:

• Generous PTO allowance
• Holiday Pay
• Health, Dental & Vision
• Life Insurance
• Short-term disability
• Long-term disability
• 401k with discretionary match
• Uniform Allowance (clinic only)
• Professional Development
• We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.