BDC Customer Care Specialist

BDC Customer Care Specialist

The BDC (Business Development Center) Customer Care Specialist is responsible for the highest level of customer service. Bilingual preferred.

Compensation & Benefits:

• Monthly performance bonuses
• State-of-the-art facility
• Growth opportunities within
• Full medical, dental, and vision insurance
• Vacation and holiday pay
• 401(k) retirement plan with company contribution
• Employee discounts on vehicles
• Employee appreciation lunches
• Employee recognition awards
• Hours: Monday – Friday, 7:30 am - 7:00 pm. Rotating evenings and Saturdays. Hours and schedule may vary.

Responsibilities:

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs
• Work closely with department personnel to ensure all lead opportunities are accounted for and appropriate notes are made in the CRM and DMS system
• Complete daily tasks as assigned by the manager
• Act as a member of the team, which includes cross-training for internet leads, chats, service requests, and incoming/outgoing telephone roles

Requirements:

• Must submit to a background check and drug test
• Valid Florida driver’s license with a clean driving record
• Must be at least 18 years of age
• Able to handle a fast pace environment
• Must maintain a professional appearance
• Strong multitasking skills
• Must be dependable
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Bartow Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.