Service BDC Representative

Job Details Job Location: SBC Lakeland - Lakeland, FL 33813 Position Type: Full Time Job Category: Admin - Clerical About Us Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department. Position Overview The Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience. Key Responsibilities Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments Respond promptly and professionally to inbound service inquiries Follow up on declined service recommendations and missed appointments Maintain accurate and detailed records of all customer interactions in the CRM Collaborate with Service Advisors and management to optimize scheduling and customer experience Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups Meet or exceed daily and monthly contact and appointment performance goals Qualifications Prior experience in customer service, sales, or call center environment (automotive experience preferred) Strong verbal and written communication skills Highly organized with the ability to multitask in a fast-paced environment Proficient with CRM systems and Microsoft Office Positive, energetic, and customer-first attitude Bilingual skills are a plus Pre-Employment Requirements Employment is contingent upon successful completion of a background check Pre-employment drug screening is required What We Offer Competitive compensation with performance-based incentives Medical, dental, and vision insurance 401(k) retirement plan Paid time off and paid holidays Ongoing training and career advancement opportunities Supportive, team-oriented work environment Equal Employment Opportunity Statement Subaru Buick Cadillac Lakeland is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr