Director OF Retail Operations

Director, Fixed Income Service (Retail) At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). As a Fixed Income Director, you will lead six team managers of Fixed Income professionals across multiple locations, as well as lead our Trade Support team manager. This is an exciting opportunity to be a driver of growth, leadership, and innovation. You will be expected to be a leader in championing our clients’ goals, focusing on the recruitment, retention, and development of our people, displaying leadership courage, and collaboration to drive better results. Our specialists have close alignment and partnership with the sales teams of Regional Bond Specialists. Our teams provide guidance and support for clients fixed income needs. Typical client interactions range from basic information and trade execution to complex portfolio analysis and construction. Teams conduct consultative and guidance driven conversations. The Trade Support team handles the error resolution for the department including processing and correcting trade errors. They also partner with the trading desk, the FI ops team, the FI Risk team and compliance to reach out to clients who have placed trades online that resulted in an issue that requires additional follow-up. What you have Represent the Schwab brand and be a brand ambassador in all interactions Design, communicate, implement, and execute strategies in support of organizational goals Establish clear goals and performance expectations and consistently communicate progress against those goals Hold teams accountable for achievement of quantitative and qualitative measures Build and develop a high-performing and diverse team, leveraging complementary skills and abilities. Create a sense of community, which results in sharing of best practices Develop leaders and hold them accountable to developing team members; foster their professional growth on an ongoing basis through effective and regular formal and informal coaching Attract and retain top talent through focus on employee engagement, creation of a positive work culture and a strong orientation to personal growth and development Partner closely with other functions such as product management, trading, marketing, legal, compliance, and supervision Drive for process improvements that lead to improved efficiencies and greater client experience Ensure appropriate supervision of all client-related activities, in partnership with the compliance and supervision teams. Additional Requirements Minimum 10+ years in sales and/or service leadership/financial services capacity. Active FINRA securities licenses - Series 7, 63/66, 9, and 10 A strong understanding and grasp of the competitive landscape in the financial services industry, especially related to fixed income and wealth management Experience building teams; ability to motivate and coach experienced, skilled people leader Proven experience at creating a strategic roadmap and vision for teams Strong general management background including familiarity with human resources policies Strong interpersonal and relationship skills. Ability to establish rapport with and influence senior leaders and Schwab colleagues Executive level communication skills, including comfort creating and delivering presentations to varying audiences Ability to listen well, think strategically and creatively to solve problems and generate action through persuasion A strong understanding of key partner functions, such as product management, trading, marketing, supervision, and compliance A bias for action and the ability to overcome obstacles and successfully partner with multiple constituents What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance #J-18808-Ljbffr