Advanced Medical Support Assistant

Medical Support Assistant

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VA Careers - Medical Support Assistant:

Receives telephone calls including those from seriously ill patients or their family members.

Ascertains the identity of the caller and the nature of the call to triage for urgency.

Receives and opens incoming correspondence, screening items to be handled personally and appropriately forwards or establishes suspense files for those items requiring later action by staff.

Assures that critical calls and correspondence are forwarded appropriately and that all patient information is made available to clinical staff.

Creates, copies, edits, stores, retrieves, and prints a variety of correspondence and documents (letters, minutes, memos, reports, calendar, etc.), from handwritten drafts into final copy.

May be required to draft letters of response and minutes from meetings on his/her own initiative.

Is expected to independently screen all outgoing correspondence for conformance with regulations and station policy, including spelling, grammar, capitalization, punctuation and format.

Receives visitors to the HBPC office, including patients, family members, representatives of companies and facilities and various other staff members.

Alerts staff, particularly the Coordinator, when a problem is anticipated, to minimize its effects.

Maintains an active database of HBPC patients and assigned case managers.

Assembles, prepares, and submits patient visit logs, reports of staff time, patient admissions, discharges, and encounter forms.

Monitors the program budget, and keeps director and coordinator aware of the budget status.

Develops and maintains HBPC reports using Excel, Power Point, and other software packages to create and compile weekly, monthly, quarterly, and annual reports.

Is responsible for compiling appropriate information to submit the GSA vehicle usage report to Engineering on a monthly basis.

Is responsible to see that government cars are available for the various team members' home visits and keeps accurate records for statistical purposes.

Is responsible for office equipment maintenance, including toner and developer replenishment in both Xerox machine and printers.

Is responsible for supply maintenance for the section, including forms, copy paper, diskettes, index cards, pencils, pens, etc., initiating supply requests when appropriate.

Prepares all travel and/or tuition requests and all related vouchers when needed.

Serves as primary timekeeper for the HBPC and Community Health staff.

Performs other directly related duties as assigned.

Work Schedule: 7:45am-4:30pm Monday-Friday

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized