Field Service Technician - Wastewater Treatment Plants

Wastewater Engineering Field Service Technician

Headworks is seeking an experienced Wastewater Engineering Field Service Technician to install, repair, and troubleshoot our equipment in the field. The primary role of this position is to perform, under general direction, advanced customer support activities for wastewater screening and compaction equipment and process equipment. This position requires a self-starter that can hit the ground running with minimal training and supervision, requires 5+ years' field service experience with industrial equipment, basic electrical controls knowledge, equipment training, and customer face-to-face roles with the passion to provide excellent customer service. Our service techs are well-paid heroes who keep wastewater treatment working for cities and industries across the globe, preserving clean water. Many of our employees who started as Field Service Technicians were promoted to new roles within the Company. Depending on experience, base annual rate is $65,000 to $85,000 a year, with additional potential for overtime.

Essential Functions

• Perform inspection of installations by contractors and start-up of Headworks equipment.
• Serve as on-site customer contact for technical and application-related problems.
• Train customers in proper preventive maintenance and operation of equipment.
• Retrofit and rebuild equipment for upgrades at site.
• Identify service and after-market parts sales opportunities and escalate that information.
• Develop and submit written detailed service reports.
• Follows safe work practices according to company policy and best industry practices.
• Involves the supervisor or product expert with challenging/complex problems.
• Provide Technical and Product Improvement recommendations to the engineering team.