Studio Host

Studio Host

As a Studio Host, your work is fundamental to Faced's overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced's services, memberships, and skincare products, leading to sales and rebookings.

Reports To: Studio Director

Primary Duties:

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies welcoming and friendly hospitality skills
• Proactively looks for opportunities to exceed clients' expectations

Client Service Operations:

• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps
• Addresses clients by name and seeks to build a warm professional relationship with them
• Seeks client feedback and funnels it to the appropriate party
• Works with the esthetics staff to ensure timeliness of appointments
• Works with management and the esthetics team to resolve any issues decisively and effectively.
• Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
• Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

Studio Operations:

• Works to fill available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Assists with inventory management
• Assists with studio reporting
• Assists with laundry, trash, and other studio maintenance
• Follows all applicable regulations and laws

Job Qualifications:

• 1+ years in customer service/hospitality
• Passion for skincare
• Client-first mentality
• Detail oriented
• Personable and professional demeanor
• Excellent written and verbal communication skills
• Ability to multi-task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality
• Ability to commute

Location Hours:

• MondayFriday 10am8pm
• SaturdaySunday 9am5pm

Please note that evening and weekend availability is a requirement

Location Address: 4475 Roswell Road, Suite 200 Marietta, GA 30062