Desktop Support Technician

Location 1915 Pembroke Road,Hopkinsville, KY, 42240,United States Base Pay $40,000.00 - $49,920.00 / Year Job Category Information Technology Industry Manufacturing Employee Type Full-Time Non-Exempt Required Degree High school Manage Others No Contact information Phone View phone number on click.appcast.io Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. Responsibilities Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers and computer hardware. Performs general preventative maintenance tasks on computers, laptops and printers. Performs remedial repairs on Desktops, laptops, printers and other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Qualifications 3-5 years experience in Windows Desktop support. Basic knowledge of Mac OS for Apple PC users. Experience with printers, computer hardware and diagnostic tools. Understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Ability to work in a project-based environment with flexibility and teamwork. Additional Information Location Hopkinsville, KY, USA #J-18808-Ljbffr