Remote Mitarbeiter Customer Service (w/m/d)
Netclusive Gmbh
Ihre Aufgaben bei netclusive:
- Kundenbetreuung (1st Level, 2nd Level) per E-Mail, Telefon und Ticketsystem
- Auftragsbearbeitung
- Installation, Konfiguration und Wartung von Server-Systemen (Linux, Windows)
- Planung und Konfiguration von Informations- und Telekommunikationssystemen
- Prüfung von Geräten und systematische Fehlerbeseitigung bei Störungen
- Verwaltung und Überwachung von Server- und Netzwerkstrukturen
- Produktberatung unserer Neu- und Bestandskunden
- Betreuung und Unterstützung bei Projekten (intern/extern)
Wir suchen eine Persönlichkeit, die folgende Anforderungen erfüllt:
- eine abgeschlossene Berufsausbildung zum Fachinformatiker Fachrichtung Systemintegration oder eine vergleichbare Ausbildung in der IT
- gute Kenntnisse von gängigen Linux-Distributionen (Debian, Ubuntu, RedHat, CentOS, SUSE)
- Kenntnisse im Umgang mit Windows-Server-Betriebssystemen wünschenswert
- Kenntnisse in PHP und HTML
- gute Englischkenntnisse
- Erfahrung mit Virtualisierungstechnologien wünschenswert
- Erfahrung mit Web- bzw. Serververwaltungsoberflächen (Confixx, Plesk, Parallels Virtual Automation, VMware) wünschenswert
- ITIL-Grundkenntnisse wünschenswert
Ihre Stärken:
- Kundenorientierung
- Zuverlässigkeit
- Teamfähigkeit
- Flexibilität und Lernbereitschaft
- Kommunikationsstärke
- großes Verantwortungsbewusstsein und Engagement
Wir bieten Ihnen:
- einen sicheren Arbeitsplatz mit leistungsgerechter Vergütung
- Gestaltungsfreiraum
- Perspektiven in einem wachsenden Unternehmen
- angenehme und offene Unternehmenskultur mit flachen Hierarchien
- ein freundliches und kollegiales Betriebsklima
- Dienstwagen
- rabattierte Produkte von netclusive
- betriebliche Altersvorsorge
- Homeoffice
Über uns
netclusive GmbH ist ein junges, dynamisches und zukunftsorientiertes Technologieunternehmen aus dem Bereich Hosting und Internetdienstleistungen. Mit mehr als 35.000 Domains und über 20.000 Kundenverträgen reicht das Leistungsspektrum von der einzelnen Domain über Webhosting-Komplettpakete, dedizierte Server, virtuelle Server, Onlineshop-Lösungen bis hin zur individuellen ICT-Lösung für Unternehmen.
Vacancy posted a month ago
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