Strategic Technical Support

Strategic Technical Support Remote, USA Full-time Description About the Role & Hiring Manager I joined Zenity because it’s solving a critical problem: helping enterprises secure and manage AI-driven applications and automations. It was also a chance to work alongside a group of very talented people and build a support function that plays a meaningful role in customer success. As a leader, I value transparency, ownership, and teamwork. I believe the best results come from people who operate with urgency while maintaining high standards, trust each other, communicate openly, and stay focused on doing what’s right for the customer. This role sits at the center of our most strategic customer relationships. You’ll act as the trusted technical partner to a select group of enterprise security leaders, owning their most complex challenges and turning critical moments into long-term trust. Your work will directly shape retention, expansion, product direction, and Zenity’s reputation as the category leader in AI Agent Security. **This is a remote role in the US for candidates based in CST or PST** About Zenity Zenity is the leader in AI Agent Security and the first company to bring an agent‑centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale. We deliver full‑lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home‑grown platforms, and end‑user devices. Backed by $180M+ in total funding, including a $125M Series C led by Norwest, with participation from SoftBank Vision Fund 2 and Microsoft’s M12, Zenity is trusted by Fortune 500 and Global 2000 enterprises worldwide. Join us in shaping how AI agents are secured at enterprise scale. What You’ll Do Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution Provide clear, executive‑ready communication during high‑visibility situations, ensuring SLA adherence, proactive updates, and strong cross‑functional coordination with Engineering Build long‑term, trust‑based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on‑call coverage Requirements Candidates must reside in the US and willing to work CST or PST hours 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments Deep understanding of AppSec principles and secure development lifecycle integration Experience working with observability tooling (Coralogix preferred) Executive‑level communication skills with both technical and business stakeholders Highly organized, detail‑oriented, and ownership‑driven Comfort operating in fast‑moving, evolving environments Experience in high‑growth or venture‑backed SaaS environments Exposure to AI, security, or emerging technologies Interview Process Our interview process is designed to be transparent, conversational, and focused on real‑world experience. Recruiter Screen (30 min) Initial qualifications, background overview, and culture alignment. Hiring Manager Interview (45 min) Role expectations, team dynamics, career goals, and assessment of problem‑solving and collaboration skills. People Team Interview (30 min) Company values alignment and overall culture fit. Technical Interview (60 min) Evaluation of core technical competencies required for the role. Peer Interview (30 min) Team fit and day‑to‑day working style assessment. Leadership Interview (30 min) Final alignment conversation and opportunity to address any outstanding questions. Interview stages and format are proposed and may evolve as we refine the process. Zenity is proud to be an equal opportunity employer. We enable enterprises to adopt AI agents securely and at scale, and that starts with building a team that reflects a wide range of perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact. #J-18808-Ljbffr Zenity