Account Manager

Account Manager

American Guard Services
Location: Omaha NE
Pay: $50950 per year
Job Type: Full-time
Schedule: Monday-Friday Weekends as needed
Work Location: In Person

About the Role

American Guard Services is seeking an experienced Security Account Manager to oversee daily security operations across multiple locations in Omaha NE. This leadership role serves as the primary point of contact for clients ensures exceptional service delivery manages staffing operations and leads a team of security professionals. The ideal candidate will have strong operational management experience excellent client relations skills and the ability to build and maintain high-performing teams.

Responsibilities:

• Independently manage client accounts and security operations.
• Recruit hire onboard and train security officers.
• Develop and maintain staffing schedules to ensure all posts are fully covered.
• Serve as the primary liaison between clients and company leadership.
• Conduct regular site visits and inspections to ensure compliance with post orders and company standards.
• Monitor employee performance and provide coaching training and corrective action when necessary.
• Counsel motivate and mentor security personnel to promote professional growth and accountability.
• Manage labor expenses and control overtime costs.
• Maintain accurate payroll records employee documentation and incident reports.
• Respond to client concerns and operational issues promptly and professionally.
• Ensure all security personnel comply with company policies and regulatory requirements.

Requirements:

• Valid drivers license with a clean driving record.
• Ability to pass a comprehensive background check.
• Professional appearance demeanor and communication skills.
• Minimum of 3-5 years of operations management experience preferably within the security industry.
• Demonstrated experience managing teams in a fast-paced environment.
• Strong customer service and client relationship management skills.
• Experience with scheduling payroll and workforce management systems.
• Proficiency in Microsoft Office Suite including Outlook Excel and Word.
• Ability to work flexible hours and respond to operational needs as required.

Skills

• Account Management
• Client Relationship Management
• Security Operations Management
• Staff Scheduling and Workforce Planning
• Recruiting Hiring and Onboarding
• Leadership and Team Development
• Employee Relations
• Customer Service
• Conflict Resolution
• Problem Solving
• Performance Management and Coaching
• Payroll and Overtime Management
• Incident Reporting and Documentation
• Microsoft Office Suite (Word Excel Outlook)
• Time Management
• Organizational Skills
• Verbal and Written Communication
• Attention to Detail
• Ability to Manage Multiple Accounts
• Policy Enforcement and Compliance
• Team Building
• Decision-Making
• Professionalism

About the Company

America Guard Services is committed to providing professional security solutions and exceptional customer service to clients across the region. Our success is built on integrity professionalism accountability and the dedication of our security personnel and management team. We are seeking leaders who are committed to operational excellence client satisfaction and employee development.

If you are purpose-driven possess strong leadership abilities and are looking for an opportunity to grow your career in the security industry we encourage you to apply.

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Education

• Associate degreein Business Administrationor related field.
• Bachelors (Preferred)

Experience

• Security Guards: 4 years (Preferred)
• Management: 2years (Required)

Equal Employment Opportunity

As an Equal Employment Opportunity employer we are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination or harassment based on race color religion sex pregnancy gender identity or expression sexual orientation national origin ancestry age disability medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law.

The Company is committed to maintaining an inclusive workplace where employment decisions are based on qualifications merit performance and legitimate business needs.