Inside Sales/Customer Service Representative (Entry Level)

Job Description

Job Description

We are looking for a talented and competitive Inside Sales/Customer Service Representative that thrives in a customer relationship management environment. 

What does an Inside Sales/Customer Service Representative do?

An inside sales rep will play a fundamental role in achieving our revenue growth objectives. You must be comfortable interacting with internal and external customers daily in a fast-paced environment. You will be responding to customers, generating interest, qualifying prospects, and closing sales.

Responsibilities

• Answer incoming sales calls.
• Respond to customer quotes, calls, and emails.
• Follow up on inbound sales leads.
• Order and fulfil sample requests
• Develop a thorough understanding of our products to answer customer questions.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Work with team members to provide excellent customer service.
• Accurately maintain our customer relation management system.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Understand customer needs and requirements, service existing customer base to the levels of excellence expected.
• Research accounts, identify key players, and generate interest.
• Other duties as assigned

Requirements

• Must be able to multi-task, prioritize, and manage time effectively.
• Proven sales experience, customer service experience, and high level of motivation.
• Excellent phone presence.
• Strong verbal and written communication skills.
• Strong listening and presentation skills.
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
• Have a high sense of urgency and ability to follow up and follow through every time.
• Able to proficiently learn and use data entry software

Work environment and schedule

• Office setting
• Monday-Thursday 8:00 AM-4:30 PM, Friday 8:00 AM-1:-00 PM
• Occasional additional required hours on Fridays possible

Alpine Plywood has been Wisconsin’s premier supplier of innovative products for the residential and commercial building industries for over 40 years. We strive to be the most valued and trusted supplier partner whose performance you can depend on.

Company Description

Alpine Plywood has been Wisconsin’s premier supplier of innovative products for the residential and commercial building industries for over 40 years. We strive to be the most valued and trusted supplier partner whose performance you can depend on.