Business Analyst - Consultant

Business Analyst - Consultant

Under limited supervision reporting to DOR's General Counsel, serves as a Business Analyst responsible for analyzing business needs of our collection team as their duties relate to the enforcement of South Carolina tax laws. This individual will be responsible for sharing knowledge of the use of tax data contained in our integrated tax systems to effectuate successful team collections. In addition, knowledge of the various sections and their functions within DOR is critical in being able to navigate through the agency for assistance and support needed. Analyzing and recommending enhancements to DOR tax systems to provide reports to improve the functionality of the team is also a responsibility of this analyst. This individual will work with DOR's upper management as well as the Director to evaluate and troubleshoot any and all collection issues with the team, and after analysis of same, provide business solutions. Knowledge in all areas of taxation administered by DOR is essential to this position, along with expertise in analyzing specific collection reports generated by our integrated tax systems.

Non-Technical:

• Effectively interact and communicate with peer to Director-level IT professionals.
• Work closely with Security and Technology Services staff as needed.
• Must have initiative, drive and be a self-starter.
• Ability to ask pertinent questions of others.
• Proactively seek to identify, communicate and implement process related- improvements.
• Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders within DOR.
• Collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.
• Prioritize numerous issues of varying severity and effectively manage the resolution of collection accounts taking into consideration time constraints due to expiration of liens within IT systems.
• Good interpersonal communication skills, be attentive to detail, and responsive to requests for assistance daily by upper Management and team members.
• Mentor and lead staff members.

Technical:

• Troubleshoot and recommend solutions and/or enhancements for collections data regarding various collection reports generated by our integrated tax systems.
• Recommend new reports that will enhance success of the team to identify debtors through tax systems.
• Maintain familiarity with current computer systems to perform detailed account reviews and maintain any required IT training for updates.
• Adhere to corporate information security guidelines and promote information security among team members.
• Performs other duties and special projects assigned pertaining to tax systems.

Required Skills:

• 3+ Years of Process Improvement Experience
• 3+ Years of Integrated Tax System Experience
• 3+ Years of Experience Training Team Members on Tax Data
• 3+ Years of Experience in State Government
• 3+ Years of Experience with SharePoint
• Ability to analyze and make enhancements to integrated tax systems
• Bachelor's Degree field of study is open but the degree must be complete and verifiable

Preferred Skills:

• GENTAX Experience