Service Technician

Service Technician

North Billerica, MA 01862

Overview

Salary Range $25.00 - $27.85 Hourly Level Entry Position Type Full Time Job Shift Day Education Level High School or GED Travel Percentage Up to 25% Category Service & Maintenance

Description

At Farmer Brothers, our Revive Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a Field Equipment Service Technician you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

Typical Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends

Travel Requirements: Driving of 100-mile radius in most markets, regional travel may be needed

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Qualifications

Education & Experience

• High school diploma or GED equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver's license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Personal & Professional Skill Sets

• Good oral and written communication skills
• Good customer service skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration

Equal Opportunity Employer / Veterans / Disabled

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company's Paid Time Off ("PTO") policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.

**This job posting remains open until the position is filled or the posting is removed. The deadline has not passed unless explicitly stated otherwise.**