Assistant Mgr

Description OVERVIEW OF POSITION Assistant Manager is responsible for assisting the Investment Manager in effectively managing and coordinating all persons, activities, and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner, and in a manner consistent with Integrity Asset Management’s standards and expectations. Responsibilities include but are not limited to the following: VALUES We expect that all new Team Members follow Integrity’s vision for creating great living experiences. These values are: Safety Basics : Practice safe behavior in everything I do. Take action to always put safety first. Speak up to ensure the safety of others. Courtesy Basics : Project a positive image and energy. I am courteous and respectful to Team Members, Residents and Guests. Go above and beyond to exceed Resident and Guests expectations. Show-Ready Basics : Ensure my area is Show-Ready at all times. Ensure I and my Team Members are Show-Ready at all times. Efficiency Basics : Perform my role efficiently so Residents and Guests get the most out of their experience. Team Member Basics : I am key to Integrity’s success. By believing in the vision and demonstrating the values consistently, I create great living experiences which achieve the desired business result. ORGANIZATIONAL RESULTS Assists in the overseeing, managing and motivating staff in charge of daily operations. Demonstrates commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines. Makes decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures. Reports issues to Investment Manager as necessary. Performs and/or assist with special projects as needed by Investment Manager. Trains, develops and supervises on-site staff as directed or when Investment Manager is unavailable. Ensures that all rents are collected when due and posted in a timely manner. Ensures that all bank deposits are made immediately and deposits are reported to corporate on a daily basis. Ensures that move-outs are conducted timely and collection efforts are made to ensure residents clear ledger prior to move-out. Assists the Investment Manager with any and all property management tasks he/she assigns. Responds to resident inquiries, compliments and criticisms in a timely and constructive manner. Responds to corporate, owner, and lender requests in a professional and timely manner. PERSONAL INTERACTION Keeps appropriate people informed of department and/or project status; actively listens to understand different viewpoints; encourages open expression of ideas and opinions; clearly expresses ideas and information in both oral and written form. Communicates well with co-workers, residents, vendors, property level staff, and corporate officers. Maintains positive customer service attitude. Makes periodic inspections with residents of move in/move outs. Reviews all notices to vacate to determine the cause of the move-out. Works well with others to accomplish team objectives; objectively promotes team members’ skills and abilities; shows respect for team members and their ideas and is sensitive to cultural differences; expresses own ideas and opinions clearly and professionally; effectively builds relationships. Creates and communicates high expectations for staff and hold staff accountable for results. Is persistent and resourceful in analyzing and solving problems to achieve targeted results; contributes high quality ideas and successful solutions; meets deadlines and thoroughly completes the job. Reports all liability, property incidents and worker’s compensation claims to corporate office immediately and follows all the reporting guideline to ensure paperwork is completed and submitted timely. PERSONAL RESPONSIBILITY Adheres to Integrity’s ethical standards; actions consistently match words; builds trust; treats people fairly; follows through on commitments. Maintains regular attendance to successfully perform the duties of the position in a productive and efficient manner; arrives at the beginning of each work period fully prepared to begin the duties on time. Keeps up to date on business and job-related knowledge and skills; seeks to broaden perspective beyond immediate job; pursues continuous learning and self-development. Upon achieving certifications, maintains active membership in professional organization as applicable. Demonstrates understanding of systems and possesses skills necessary to perform duties satisfactorily on a daily basis; applies technical and business knowledge. Identifies and promotes good management practices by analyzing performance. Ensures that the Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, LIHTC, bond or HUD guidelines are being followed at all times by on-site staff (where applicable). Ensures the accurate and timely submission of all compliance reports (where applicable). Ensures on-site knowledge of resident-landlord laws. Demonstrated capacity to solve personnel and resident conflicts in an efficient and equitable manner. Accepts responsibility for own performance; anticipates, identifies, and works effectively to remove performance barriers; works toward results and successfully achieves goals; takes on challenging assignments; exercise responsibilities as a faithful steward of the position with which he/she has been entrusted. Identifies skills and abilities of subordinates and cultivates their professional growth; uses training and job assignments to facilitate learning; provides appropriate recognition and rewards; provides constructive performance feedback through coaching and timely performance review; motivates team and builds commitment. Provides direction to on-site staff in personnel matters and in following company policies. OTHER DUTIES Sets specific performance management goals to directly benefit the property being managed. Other duties as assigned by Investment Manager. REPORTS TO Investment Manager TRAVEL REQUIREMENTS Position travels to/from corporate on an as-needed basis; may need to travel to vendor locations to pick up needed supplies. SPECIAL SKILLS Must be organized with attention to detail and accuracy. Must possess good communication skills both oral and written and be proficient at problem solving. Must be able to work well under pressure and use discretion while maintaining customer confidentiality. Bilingual in Spanish is preferable. EDUCATION AND EXPERIENCE A High School diploma or GED, and two (2) years property management experience. PHYSICAL REQUIREMENTS Standing and walking or sitting alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet and 40% sitting at desk. Frequent need to perform activities related to inspecting and presenting the property. Lifting and carrying of weights under 50 lbs. CERTIFICATES ENCOURAGED BUT NOT REQUIRED National Apartment Leasing Professional (NALP) Certified Apartment Property Supervisor (CAPS) Certified Apartment Manager (CAM) REQUIREMENTS Ability to work weekends Ability to pass a drug screen and background check #J-18808-Ljbffr