Crew Member

The Salz Group, a Multi-Brand Restaurant Operator is searching for energetic Crew Members to join our growing brand. As we continue our growth trend, we are looking for your experience, to join our dynamic organization and help us build a better fast-food experience. Reporting to the Restaurant Manager, Our Crew Member is generally responsible for providing a friendly and memorable guest experience to guests commuting on the historic Staten Island Ferry. This unique operation will be serving guests on board one of many Ferry Boats traveling back and forth between Staten Island and Manhattan, in New York City. Principal Responsibilities and Key Activities: Holds the Guest as their most important priority at all times Handles high-pressure situations calmly Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency Understands all hospitality standards and holds self-accountable for them Must complete all required training Contributes to inside and outside cleanliness standards Acknowledges all Guests and is highly responsive to needs and special requests Communicates Guest feedback to restaurant management Educates Guests on product line and added value available to them Adheres to all uniform and grooming standards Communicates in English and seeks assistance to improve communication skills Actively participates in meeting all cleanliness, safety and sanitation standards Works with other Team Members: Treats people fairly and with respect Assists in training and coaching of new Crew Members Recognizes other team members for team contributions Actively learns and takes on new assignments and responsibilities Is accountable for their behavior and performance Shows up for work as scheduled and is ready to work on time Stays focused on the Guest and accomplishes all work assignments with excellence Responds positively to coaching and direction given Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus – anticipate and understand guests needs and exceed their expectations. Qualifications: Must be able to fluently speak/read English Capable of counting money and making change Must also be able to lift 30 lbs Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus – anticipate and understand guests needs and exceed their expectations Benefits Include: Weekly Pay Sick Time Off Employee Meals Medical Insurance with company contribution (full-time employees) We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr Ferry Snacks