Learning and Development Specialist

Learning And Development Specialist

The Learning & Development Specialist designs, develops, delivers, and evaluates educational programs, learning resources, and multimedia content that support the mission of the Commission for the Protection of Persons with Disabilities. The position develops and maintains accessible learning experiences, educational resources, and digital content that support agency operations and advance professional education, community outreach, and public awareness for internal and external audiences. This position requires the ability to travel throughout the Commonwealth as needed for training facilitation and outreach activities. Occasional out-of-state travel may be required.

Core Responsibilities:

• Training Facilitation: Deliver engaging educational programs through instructor-led, in-person, virtual, and hybrid learning experiences for internal staff and external audiences with diverse learning needs.
• Instructional Design: Design, develop, maintain, and evaluate accessible educational programs, e-learning modules, presentations, job aids, and multimedia learning resources using adult learning principles and instructional design best practices.
• Learning Management System (LMS) Support: Support the administration and maintenance of the agency's Learning Management System, including course development and updates, learner enrollment, communications, training records, reporting, and ongoing system maintenance.
• Digital Accessibility: Ensure educational materials, agency documents, websites, multimedia content, and digital communications comply with the Massachusetts Digital Accessibility Standards, WCAG, Section 508, and other applicable accessibility requirements.
• Digital Content Management: Develop, manage, and maintain accessible digital content and communications that support agency operations, learning initiatives, community outreach, and public awareness.
• Community Outreach & Public Awareness: Support the agency's community outreach and public awareness initiatives through educational programming, community partnerships, presentations, outreach events, awareness campaigns, and other activities that advance the Commission's mission.
• Evaluation & Continuous Improvement: Evaluate learning outcomes, analyze participation and program metrics, gather stakeholder feedback, and continuously improve educational programs, resources, and delivery methods to ensure quality, accessibility, and alignment with agency priorities.

Preferred Knowledge, Skills, and Abilities:

• Learning Technologies & Digital Media: Advanced knowledge of instructional design and e-learning authoring tools (Articulate Storyline and Rise 360 preferred), Learning Management Systems (LMS), Adobe Creative Cloud, Microsoft Office Suite, and other technologies used to develop, deliver, and manage educational programs and digital content.
• Digital Accessibility: Working knowledge of the Massachusetts Digital Accessibility Standards, WCAG, Section 508, and accessible design principles, including experience evaluating and remediating digital documents, multimedia, websites, and other electronic content.
• Communication & Presentation Skills: Exceptional written, verbal, presentation, and interpersonal communication skills with the ability to effectively educate, engage, and collaborate with diverse internal and external audiences.
• Project Management: Highly organized self-starter capable of independently managing multiple projects, competing priorities, and simultaneous support requests while meeting deadlines and maintaining attention to detail.
• Critical Thinking & Innovation: Demonstrated ability to research, analyze, and apply emerging trends, technologies, and best practices to develop innovative educational solutions and improve organizational learning.
• Collaboration & Adaptability: Proven ability to build collaborative relationships, work effectively with cross-functional teams and subject matter experts, and adapt quickly to evolving agency priorities, shifting timelines, and emerging needs with professionalism and accountability.
• Portfolio History: Documented success developing effective training curriculum, user guides, knowledgebase instructions, and multimedia educational outreach materials.

Qualifications:

First consideration will be given to those applicants that apply within the first 14 days. Preferred Work Experience: 5-7 years of relevant work in instructional design and training, with 2 to 3 years of community outreach, advocacy, and communications Language Skills: Fluency in English is required; bilingual proficiency in Spanish is preferred. Minimum Entrance Requirements: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in personnel work included the coordination, development or implementation or employee training programs, or (B) any equivalent combination of the required experience and the substitution below. Substitution: I. A Bachelor's degree or higher with a major in public administration, personnel administration, psychology or education may be substituted for a maximum of two years of the required experience.* *Education toward such a degree will be prorated on the basis proportion of the requirements actually completed. Special Requirements: None.

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.