Service Manager

The Service Manager is responsible for overseeing the daily operations, performance, and quality control of the maintenance technicians within the division. This role ensures that all maintenance services are completed efficiently, meet company standards, and deliver a high level of customer satisfaction. The Service Manager supervises a team of Maintenance Technicians and plays a key role in scheduling oversight, process compliance, and service program growth. Benefits Medical insurance Vision insurance Dental insurance 401K Paid holidays Paid Time Off Culture Tessier celebrates its 40th year of operation in Asheville in 2025. We have built a strong base in property management and leasing. Today, the Tessier team manages or exclusively leases more than 80 major office, commercial, retail, and multi-family residential properties. As one of the top brokerage firms in Asheville, Tessier broadened its scope to also help clients build, buy, or lease properties in suburban and other properties throughout Western North Carolina and neighboring states. Today, the company is represented by a strong group of professionals who combine their talents to make Tessier a leader in building relationships. Responsibilities Team Leadership & Supervision Manage, coach, and support a team of Maintenance Technicians Monitor team performance and provide ongoing feedback and training Foster accountability and adherence to company standards and expectations Service Manager is expected to bill a minimum of 25 hours per week Quality Control Ensure all maintenance work meets company quality standards and client expectations Conduct inspections and follow-ups on completed work Address and resolve any service deficiencies or customer concerns promptly Scheduling Oversight Review and approve daily schedules prepared by the Maintenance Coordinator Ensure efficient routing, proper prioritization, and optimal use of team resources Adjust schedules as needed to respond to urgent or changing needs Direct technicians each day on proper execution of the assigned work orders clear expectations to be delivered and monitored Process & Compliance Ensure all technicians consistently follow company procedures, safety protocols, and service standards Identify opportunities to improve processes and operational efficiency Maintain proper documentation and reporting for all maintenance activities ProCare Program Management Oversee the ProCare service program (external handyman services) Meet with clients to assess needs and develop service solutions Prepare estimates, pricing, and proposals for ProCare projects Ensure services are delivered to a high standard, with a focus on exceeding client expectations Proactively upsell services where appropriate to maximize value and client satisfaction Fleet & Equipment Management Oversee the maintenance and condition of company service vehicles Ensure all vehicles receive scheduled maintenance and required servicing Track maintenance schedules, inspections, and repairs to minimize downtime and extend vehicle life Promote proper use and care of vehicles by maintenance staff Maintain an inventory of company owned tools and assets and ensure compliance with company policies regarding such Customer Service Serve as a point of escalation for client concerns Build and maintain strong relationships with clients Ensure a high level of responsiveness and professionalism in all interactions Requirements Experience in property maintenance, facilities management, or a related field Equal Opportunity Employer Tessier Property Brokerage & Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr