Residential HVAC Service Manager

Residential HVAC Service Manager (Licensed H2/H3)

Lead. Coach. Innovate. Make an Impact.

Are you a licensed HVAC leader who thrives in the field, enjoys mentoring technicians, and isn't afraid to roll up your sleeves when the team needs support? We're looking for a high-energy, customer-focused Residential HVAC Service Manager to lead our growing service department and help drive operational excellence.

This is more than a management role—it's an opportunity to build a winning team, develop top talent, and make a direct impact on customer satisfaction and company growth. If you're passionate about HVAC, leadership, and delivering exceptional service, we want to hear from you.

What You'll Do

Leadership & Team Development

• Lead, coach, mentor, and inspire a team of HVAC Service Technicians (8-10 Technicians)
• Foster a positive, accountable, and customer-focused culture.
• Conduct ride-a longs, performance evaluations, and ongoing technician development.
• Support training, licensing, certifications, and career growth opportunities for team members.
• Recruit, onboard, and retain top HVAC talent.

Hands-On Service Leadership

• Serve as the technical leader and go-to resource for complex service issues.
• Jump into the field and assist technicians on service calls as needed.
• Provide real-time coaching and troubleshooting support.
• Ensure all work is completed safely, efficiently, and to company quality standards.

Service Operations

• Oversee daily service operations, dispatch coordination, scheduling, and workflow management.
• Monitor technician productivity, service quality, and customer satisfaction.
• Manage callbacks, warranty work, and escalated customer concerns.
• Collaborate with company leadership to improve processes and drive growth.

Financial & Business Performance

• Track and manage key performance indicators including:
• Revenue growth
• Average ticket
• Conversion rates
• Technician productivity
• Callback percentages
• Customer satisfaction metrics
• Support budgeting, forecasting, labor management, and profitability initiatives.
• Drive departmental performance through coaching and accountability.

Safety & Compliance

• Ensure compliance with company policies, safety protocols, and local/state regulations.
• Promote a culture of safety and professionalism.
• Maintain accurate documentation and reporting standards.

Required Qualifications

• Current HVAC License with a minimum H2 or H3 License required.
• High School Diploma or GED required.
• EPA Certification required.
• Minimum 5 years of residential HVAC service experience.
• Minimum 2 years of leadership, supervisory, or management experience.
• Strong technical troubleshooting and diagnostic skills.
• Ability to effectively lead, motivate, and develop service teams.
• Excellent communication, organization, and problem-solving skills.
• Valid driver's license with an acceptable driving record.

Preferred Qualifications

• Bachelor's Degree (BA/BS) preferred.
• Geothermal HVAC experience is strongly preferred.
• Experience using Service Titan or similar field service management software.
• Experience with Lytx fleet safety and camera systems.
• Previous Service Manager, Operations Manager, or Service Supervisor experience.
• Experience managing KPI-driven service organizations.

Work Schedule

• Typical start time is between 6:30 AM and 7:00 AM.
• Occasional evenings as needed to support business operations.
• Saturdays are required, particularly during peak HVAC seasons and weather-related demand periods.

Compensation & Benefits

We Take Care of Our Leaders

• Competitive Salary (Exempt Position)
• Bonus Program
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company Vehicle (if applicable)
• Professional Development & Career Growth Opportunities

Moving for the right opportunity? We've got you covered.

• Relocation support available for qualified candidates.
• Housing and rental support available to help ease your transition into the area.
• Our team will work with you to make your move as smooth and stress-free as possible.

Why Join Us?

We're building something special—a team of professionals who take pride in delivering exceptional service while supporting one another every step of the way. We believe great leaders create great teams, and we're looking for someone who wants to make a lasting impact on employees, customers, and the future of our organization.

If you're ready to lead from the front, develop top talent, and help shape the future of a growing HVAC operation, we'd love to meet you.

Apply today and bring your leadership, technical expertise, and passion for excellence to our team.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.

In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.