Customer Care Advocate

Job Title

Pay Rate: $20 per hour

Summary

Work Mode: Remote with in-person training

Location: Oriskany

Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch

Training Dates: 8/3/26 - 9/8/26

Nesting: 9/9/26 - 9/22/26

After Training Hours: Monday-Friday 8:00am 11:00pm EST

Responsibilities

Respond to customer requests via telephone, providing excellent service to the company's customers who have or are looking to obtain a Life insurance policy through their employer.

Rely on instructions and pre-established guidelines to perform job functions.

Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.

Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage when retired or leaving employer, status of customer requests, and billing inquiries.

Requirements

High school diploma or equivalent required.

Minimum 1 year of experience in customer service or related field.

Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.

Use of ethernet required; hotspots and Wi-Fi are not allowed.

Able to use video during interviews, coaching, weekly huddles, and virtual training.

Preferred Skills

Attendance and ability to use reference materials.

Class participation and interpersonal skills.

Grasp of material and decision-making skills.

Confidence level and ownership of learning.

Technical skills, adaptability, and flexibility.

Benefits

Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.

Flexibility in shift scheduling based on business needs.