Quoting and CSR Specialist

Job Description

Job Description

Diversified Tooling Innovations, a division of Wrought Washer, is hiring!

Do you have experience working in a CNC manufacturing environment and enjoy building relationships with customers? We're looking for a motivated Sales & Quoting Specialist who is ready to hit the ground running by developing new business while providing exceptional support to our existing customers. Your understanding of CNC machining and manufacturing will help you communicate with customers, prepare accurate quotes, and work closely with our engineering and production teams. Join a fast-growing company where your contributions make a real impact, your career can grow quickly, and new opportunities are always on the horizon.

Key Responsibilities:

• Respond to customer inquiries via phone and email, providing timely and accurate information.
• Prepare and issue customer quotations, ensuring all required technical and commercial details are collected and correct.
• Coordinate internally with engineering, manufacturing, and quality to gather information needed for accurate quotes or order setup.
• Enter customer orders into the ERP system, ensuring part numbers, revisions, pricing, quantities, and ship dates are correct.
• Review purchase orders for discrepancies (e.g., conflicting prints vs. PO details) and work with customers and internal teams to resolve them.
• Track open quotes and orders, following up with customers to confirm demand, provide updates, and clarify requirements.
• Communicate engineering exceptions, missing information, or special processing requirements clearly to customers and document as needed.
• Support new setup processes by providing complete customer data and collaborating with engineering when required.
• Maintain accurate customer records, pricing updates, and documentation according to company standards.
• Coordinate with shipping/logistics to ensure on‐time delivery and communicate any delays or changes to customers.
• Develop strong relationships with customers to enhance satisfaction and promote repeat business.
• Collaborate with sales, quoting, and engineering staff to improve quoting accuracy and turnaround time.

Required Skills:

• Proficiency with ERP/CRM systems for entering orders, tracking status, managing pricing, and maintaining customer data.
• Strong understanding of order‐to‐cash processes, including quoting, order entry, material availability checks, and shipment coordination.
• Ability to read and interpret basic customer documents such as purchase orders, part numbers, revisions, and (when applicable) engineering prints.
• Experience preparing customer quotations, including confirming specifications and coordinating with engineering or production teams.
• Strong sales and quoting experience in a manufacturing environment.
• Solid product knowledge (or ability to learn quickly) related to materials, components, manufacturing capabilities, and lead times.