Part-Time Guest Service Agent | DoubleTree by Hilton DFW North | Irving, TX

Part-Time Guest Service Agent | DoubleTree by Hilton DFW North | Irving, TX

In addition to spreading joy, you'll ensure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in making that happen. We're looking for someone ready to OWN the front desk .

This is a part-time position offering 1624 hours per week , with availability required 23 days per week . Most shifts will be PM , with some AM shifts based on availability . Each shift is a full 8-hour workday .

Key Responsibilities:

• Deliver a refined and personalized guest experience from check-in to check-out
• Maintain a gracious, composed, and professional demeanor in a fast-paced environment
• Anticipate guest needs and provide thoughtful recommendations on local dining, entertainment, and cultural experiences
• Accurately and discreetly manage transactions and guest accounts
• Utilize property management systems and technology with efficiency and precision
• Handle guest inquiries and concerns with care, discretion, and a solutions-oriented approach

Qualifications:

• High School diploma or equivalent required; hospitality experience preferred (36 months or more)
• Exceptional interpersonal and communication skills
• A natural ability to connect with guests while maintaining professionalism and discretion
• Strong organizational skills and the ability to multitask under pressure
• A genuine passion for delivering elevated service experiences

When You're Here:

Sometimes you'll be behind the deskbut be ready to move. More than half of your time may be spent standing or sitting, walking, bending, twisting, and climbing stairs. You may also need to lift up to 50 pounds.

You must be able to work a flexible schedule, including nights, weekends, and holidays .

But here's the upsidein exchange for your flexibility, we offer great pay, hotel discounts , and the chance to be part of a growing hotel company that's anything but standard.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.