Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Hersha Hospitality ManagementVacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Irving, TX vacancy
- ...Part-Time Guest Service Agent | DoubleTree by Hilton DFW North | Irving, TX In addition to spreading joy, you'll ensure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in making...SuggestedPart timeLocal areaFlexible hoursShift workNight shift
- ...Hotels - 1530 Main Street - Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Forbes Hotel... ...efficient and courteous manner.; Answer guest inquiries about hotel services, facilities and hours of operation.; Review Front Office log...Suggested
Highgate Hotels
Dallas, TX2 days ago - ...Gaston Avenue - Responsibilities: Process check-ins and check-outs; Secure guest payments and verify billing; Assist guests with reservations and requests; Maintain high standards of quality to ensure guest satisfaction; Provide friendly, professional and timely service...Suggested
Peachtree Hospitality
Dallas, TX4 days ago - ...Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and...SuggestedFlexible hoursShift work
Royal Lahaina Resort
Dallas, TX3 days ago $1,000 per month
...Guest Services Agent Are you passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent...SuggestedNight shiftWeekend workDay shiftEarly shift1 day per weekOnni Inc
Dallas, TX2 days ago- ...Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and...Flexible hoursShift work
$17 - $18 per hour
...Guest Service Agent Location: Dallas, TX FLSA: Non-Exempt Status: Full-time Reports to: Cristian Orrego Pay Range: $17.00 - $18.00/hr Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining...Full timeWork at officeFlexible hoursShift workAfternoon shift$16.5 - $23 per hour
...Guest Services Representative The Guest Services Representative (GSR) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wageFull timeTemporary workLocal areaFlexible hours$12 per hour
...Bundt Cakes Benefits include employee discounts, flexible schedule, and free uniforms. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event...Hourly payCasual workFlexible hoursAfternoon shiftNothing Bundt Cakes
Dallas, TX11 hours ago- ...South State Highway 161 - Responsibilities: Greet and check-in guests in a friendly and professional manner; Assist guests with their... ...transactions accurately and efficiently; Maintain a working knowledge of the hotel's facilities, services, and local area attractions...Local area
Brandt Hospitality Group
Grand Prairie, TX1 day ago $10 - $12 per hour
...Nothing Bundt Cakes Guest Service Representative The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...Hourly payWork experience placementShift workWeekend workNothing Bundt Cakes
Dallas, TX12 days ago- ...Front Desk Guest Service Representative The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position...Work at officeAll shiftsNight shift
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
- Texas Gun Experience LLC in Grapevine, TX seeks a Guest Experience & Membership Coordinator to enhance guest interactions and manage membership lifecycle. With primary responsibilities in training coordination, event sales, and community outreach, the ideal candidate will...
$17 per hour
...0% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance... ...and amenities according to prescribed layout. Responds to guest queries and requests. Responds to calls for housekeeping...Hourly payFull timePart timeLocal areaRemote workMonday to FridayFlexible hoursCompass Group USA
Irving, TX1 day ago- ...our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfortable. As a Room Attendant... .... But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have...Full timeShift workNight shiftDay shift
PM Hotel Group
Irving, TX1 day ago $16 - $19 per hour
...Must be able to work independently and with minimal supervision. Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergencies. Must be able to convey information and ideas clearly. Must be able to evaluate...Mehr Consultancy
Irving, TX7 days ago- Completes standardized cleaning process in rooms, offices, departments and other secondary areas. High dust surfaces above and below shoulder height, clean and sanitize and polish metal and porcelain fixtures in bathrooms, empty wastebaskets, replenish room supplies, clean...
Tricehealthcare
Irving, TX3 days ago $16 - $18 per hour
...towels done daily, including folding & ironing Keep outside areas patios, decks, railings BBQ and pool area clean Turn down service of beds Weekly cleaning out of refrigerator and cupboards, and thorough cleaning of oven, range, and range hood Daily check of...Part timeHome officeDiscovery Behavioral Health
Irving, TX4 days ago- ...Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build... ...Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in...Full timeRemote workWorldwide
Marriott
Irving, TX5 days ago - ...level. Cleaning up machines and surrounding areas. Where You've Been: You're someone with the ability to clearly communicate with guests and other team members, learn quickly, stay calm under pressure, and work effectively with limited supervision. While previous...Night shift
PM Hotel Group
Irving, TX1 day ago $17 per hour
...Gas and Manufacturing markets. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management... ...furniture and amenities according to prescribed layout. Responds to guest queries and requests. Responds to calls for housekeeping problems...Hourly payFull timePart timeLocal areaRemote workMonday to FridayFlexible hoursCompass Group USA
Irving, TX4 days ago$14.25 - $15.25 per hour
...Dallas DFW North Irving, TX Job Purpose: Cleans and prepares guest rooms and public areas by meeting established standards of... ...assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right...Hourly payDaily paidPart timeImmediate startFlexible hoursShift workNight shiftHotel Equities
Irving, TX2 days ago$18 per hour
...multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities... ...~ Provide friendly, professional interactions with residents, guests, and vendors. ~ Maintain the cleanliness and...Hourly payFull timeTemporary workMonday to FridayWrmc Inc
Irving, TX1 day ago- ...assessments eliminating busy work, helping you deliver better care ~ Sage - Improve call light response time and improvement to service and care ~ Microsoft Power BI - one stop for all data needs ~ Company support for educational and learning opportunities ~ Paid...Flexible hours
Sonida Senior Living
Irving, TX18 days ago - ...heartbeat of our hotel and the secret ingredient behind every sparkling guest experience! If you love making spaces shine and take pride in... ...hallways, and pristine public spaces-and you believe friendly service makes all the difference-you'll fit right in with our team. Join...Daily paidFull timeTemporary work
Aimbridge Hospitality
Irving, TX10 days ago - ...in Dallas, TX, is seeking a Concierge/Host to ensure excellent guest experiences. The ideal candidate will have 3-5 years of experience... ...communication skills, and the ability to provide 5-star service. Responsibilities include welcoming guests, managing reservations...
- ...Suites Dallas DFW Airport - Irving, TX 75063 Overview Position Type Full Time Job Shift Any Description Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards. Changes sheets, makes beds...Full timeShift work
TownePlace Suites Tucson Williams Centre
Irving, TX2 days ago $18 - $20 per hour
...Irving, TX. Job Purpose: This Position provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls,... ...you will ensure a pleasant and comfortable experience for our guests during their stay with us Responsibilities Greets guests...Hourly payDaily paidPart timeWork experience placementImmediate startFlexible hoursShift workHotel Equities
Irving, TX11 hours ago- ...detail-oriented and dependable Overnight Housekeeper to ensure guest rooms and public areas are clean, organized, and ready for guest... ...independently while maintaining high standards of cleanliness and customer service. Key Responsibilities: Clean and maintain guest rooms,...Night shift
Hilton
Irving, TX2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
