Customer Service Distribution Agent

Customer Service Distribution Agent

Ellenwood, GA

60K-70K

8am - 5pm

Required Skills & Experience

Minimum 1 year of relevant work experience

Strong customer service mindset with a positive, professional attitude

Accurate and timely data entry experience

Proficiency with MS Excel and MS Word

Fluent in English (written, verbal, and reading)

Excellent organizational and time management skills

Strong interpersonal and communication skills

Ability to meet KPIs and follow operational procedures

Willingness to complete 52 hours of training annually

Ability to lift up to 50 lbs and work in a warehouse environment

Compliance with internal policies, OPS standards, and external regulations

Nice to Have Skills & Experience

Forklift certification (or willingness to be trained)

Experience working with EDMS or warehouse management systems

Prior experience in freight, logistics, or warehouse operations

Experience with inventory management and billing processes

Proven experience training or onboarding new team members

Ability to act as a subject matter expert for special requests

Experience working cross functionally with Transportation and Operations teams

Strong continuous improvement or process optimization mindset

Job Description

Job Description

An employer is seeking a Customer Service Distribution Agent to support a fast paced logistics and warehouse operation. This individual will serve as a key point of contact for customers and internal teams, ensuring the accurate and timely movement of freight and information. The role requires strong attention to detail, a customer first mindset, and the ability to coordinate across warehouse, transportation, and operations teams. The ideal candidate is highly organized, reliable, and eager to become a trusted go to resource while supporting continuous improvement and operational excellence.

Day-to-Day

Perform accurate and timely data entry for receiving, shipping, allocation, and inventory

Generate and manage all paperwork for customer work orders and shipments

Provide warehouse staff with documentation and instructions for receiving and shipping

Coordinate special or last minute shipping requests, expediting as needed

Ensure accurate and timely billing for clients and vendors

Seal and unseal trailers as required

Maintain accurate inventory records and post updates in EDMS

Train and support new team members on processes and procedures

Maintain current SOPs for each customer account

Attend client calls and support onboarding or transitions of new business

Respond to customer inquiries and complaints professionally and efficiently

Report customer feedback and potential dissatisfaction to management

Support staffing needs in coordination with onsite staffing and operations leadership

Contribute to vendor relationship management (e.g., trucking companies)

Support miscellaneous projects, filing, audits, and research

Ensure all work complies with company policies, OPS standards, and regulations

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.