Guest Service Agent

Pyramid Global Hospitality Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to the Virginia Guesthouse Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike. We're building a team that's as welcoming and dynamic as the guests we'll serve. Whether you're an experienced hospitality professional or just starting your career, you'll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment. If you're passionate about hospitality and ready to shape the guest experience from day one, join usand be part of something special at the Virginia Guesthouse. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel You will be escorting and orienting the guest to the front desk for check-in. You will park and retrieve guests vehicles as requested Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized "Be the difference" with all guest and employees and do more than just "the norm". What are we looking for? At least one year in a customer service role with high guest interaction A Valid drivers license with no major infractions for 6 months Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel. A strong desire to make an impact on other people An outgoing and engaging personality Excellent verbal communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation: Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.