Residential Aide

RESIDENCE WORKER/RESIDENTIAL AIDE

Under the direct supervision of a Shift Supervisor, Residence Workers/Residential Aide’s assist program residents with the development of Activities of Daily Living Skills, including laundry, meal preparation and cleanup, personal hygiene, and maintaining a schedule of activities; maintain inventory of food and dry goods, as well as maintenance needs; and provide clients with an orientation of the facility, services and personal care items, upon arrival; etc… This includes, but is not limited to, site coverage and security procedure, and client care/crisis intervention, providing emergency first aid/CPR assistance, administration of opiate overdose prevention intervention when needed; and related duties as assigned.

This position includes no managerial or supervisory responsibilities.

Key essential functions:

Work Performance:

• Ensure high-quality service delivery, including participation in monthly departmental meetings, scheduled supervision, and meeting all training standards.
• Use crisis prevention and intervention skills when needed.
• Ensure 100% of clients have access to services (meals, laundry, toiletries, etc.).
• Maintain inventory of departmental supplies and report maintenance needs.
• Stay informed of and comply with Part 491/900 Regulations, The Callaghan Decree, and all funding source requirements.
• Ensure adherence to the program schedule (e.g., bed signing, dorm inspections, linen exchange, medication monitoring, workshops).
• Maintain working knowledge of all technological systems used by the program and affiliates.
• Foster collaborative relationships with all ANH-affiliated providers.

Reporting and Documentation:

• Complete, review, and submit all internal and external reports on time.
• Ensure all work outputs are substantive.
• Complete client orientations within 24 hours of entry.
• Document hospital follow-ups in CARES within one shift.
• Complete incident reports in CARES within one shift of occurrence.
• Use the CARES Waitlist to assign beds appropriately.
• Ensure bed signing is accurate and compliant with DHS policies.
• Use Corrective Action Plans (CAPs) to guide staff performance.

Client Engagement:

• Provide excellent customer service to every client.
• Maintain strict confidentiality of client information.
• Follow ANH’s Standards and Code of Conduct.
• Model appropriate behavior for clients.

Time and Attendance:

• Adhere to assigned work schedule and minimize unscheduled absences.
• Use time management skills to prioritize and complete tasks efficiently.

Professional Conduct:

• Perform duties with professionalism and quality.
• Provide interdepartmental support when needed.
• Follow the Dress Code Policy.
• Serve as a resource to clients and colleagues.
• Maintain open communication with all departments, IVC/HERO, DHS Administration, community partners, and comply with electronic communication policies.

Requirements:

• HS Diploma/Equivalent
• F-02 Certificate
• Food Handler’s Certificate
• CPR & First Aid
• Overdose Prevention Rescue Training
• Basic computer skills (MS Office)
• Knowledge of internet and email services

Work Location:

All work is completed in the office/ within the program.

Work Hours:

Has standard work schedule (set hours).

May require work outside of standard work hours (evenings and weekends).

On-call as required.

Overtime may be required.

Position subject to possible mandating.

Shift work required.

Work Environment:

Not substantially exposed to adverse environmental conditions.

Subject to infectious waste (typical of most patient care/housekeeping positions).

Subject to outside environmental conditions.

Subject to inside environmental conditions.

Subject to both environment conditions (work occurs inside and outside).

Subject to extreme heat (temps above 80 degrees Fahrenheit).

Subject to extreme cold (temps below 32 degrees Fahrenheit).

Subject to extreme noise (noise must be sufficient to cause shouting in order to be heard over ambient noise level).

Subject to extreme vibrations (exposure to oscillating movements of the extremities of the whole body).

Subject to work hazards (ex: moving mechanical parts, electrical current, scaffolding in high places).

Subject to one or more condition that affects the respiratory system or skin (fumes, gas, dust, odors)

Supervision Received:

Close Supervision (provided with daily oversight of work day-to-day tasks, methods and functions. There are regular checks of tasks for quality and quantity of work. Employee performs a variety of routine duties within established policies and procedures or by referring to the written guidelines. Any deviation is reviewed by the supervisor).

Routine Supervision (provided with instructions on job requirements, methods, priorities and deadlines. Advice and assistance are provided as needed. There are regular and systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion).

General Supervision (provided with general instructions on an ongoing basis, usually covering only the broad aspects of the job. Incumbents exercise some control over both the technical and administrative aspects of work. Decision-making is limited in context to the completion of work tasks. Completed work is consistent with established guidelines, policies and procedures).

Limited Supervision (provided with clear statements of objectives and resources available. Oversight by the supervisor is only exercised on longer term goals and policy issues. Completed work is reviewed for compliance with laws and regulations, and adherence to program goals, objectives, budgetary limitations and general employer policies. This level is common among most mid-level managers).

Broad Supervision (provided with broad objectives and have broad responsibility for planning, organizing and prioritizing work. Employee exercises independent decision-making authority for determining work objectives and goals to be accomplished, independently plans, designs and carries out programs, projects in accordance with broad policy statements or legal requirements. This level is common among senior management).

Acknowledgment of Job Description:

This will acknowledge that I have received, reviewed and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding on ACACIA NETWORK and that ACACIA NETWORK remains free to change the duties and responsibilities of the above described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either ACACIA NETWORK or I can terminate our employment relationship at any time, with or without cause or notice.

Employee Name (Print) __________________________________________ Employee Signature Date __________________________