Hotel General Manager

Lead the Next Chapter of a Landmark Hospitality Destination TJM Properties LLC is seeking an exceptional hospitality leader to serve as General Manager of the 275-room Radisson Hotel Philadelphia Northeast, located in Lower Bucks County just outside Northeast Philadelphia. This is a unique opportunity to lead a well‑established full‑service hotel through an exciting transformation. As the property completes a significant renovation and repositions to deliver a more elevated guest experience, we are looking for a dynamic, polished, and hands‑on General Manager who can drive operational excellence, inspire teams, enhance guest satisfaction, and maximize revenue opportunities. The hotel features a full‑service restaurant and bar, indoor and seasonal outdoor pools, arcade, complimentary parking, and more than 16,000 square feet of flexible meeting and event space. The General Manager of our hotel is a dynamic, highly polished, hands‑on leader responsible for the successful operation and strategic direction of all hotel departments. This role will play a critical part in leading the property through an exciting transformation as the hotel completes a significant renovation and repositions to deliver an elevated guest experience. We are seeking a high‑caliber General Manager with the presence, professionalism, and commercial mindset to lead a more refined hospitality environment, elevate service delivery, strengthen the hotel’s market positioning, and identify opportunities to drive ancillary revenue across the property. The General Manager must demonstrate strong business acumen, strategic thinking, operational discipline, and the ability to lead and inspire teams while executing on both immediate priorities and long‑term objectives. This leader will be expected to help shape the guest experience, support the repositioning of the asset, and build a service culture aligned with a more upscale, experience‑driven concept. Responsibilities Practice a culture of guest service in all you do; promote courtesy, goodwill and a positive attitude in each and every encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service. Work in a cooperative and friendly manner with fellow associates. Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR. Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination across departments. Lead and supervise staff at all levels, providing clear guidance, motivation, and support to foster a high-performance team culture. Manage guest relations proactively by addressing concerns promptly and ensuring every guest receives personalized, memorable service. Implement revenue management strategies to maximize occupancy rates and profitability through dynamic pricing and promotional initiatives. Involve with budgeting, financial reporting, and cost control measures to maintain fiscal health while delivering quality service. Maintain compliance with hospitality standards, health regulations, safety protocols, and hotel policies. Drive continuous improvement by analyzing guest feedback and operational data to enhance service quality and operational efficiency. Serve as the primary liaison with brand and franchise representatives, managing relationships and ensuring ongoing compliance with brand standards, operational requirements, and franchise agreements. Partner with property ownership to achieve business objectives, maintain alignment with company policies and procedures, and provide regular reporting, updates, and strategic communication on property performance and initiatives. Job Qualifications Bachelor’s degree in Hotel Management, Business Administration, or related field preferred. Minimum of 3 years of experience as a General Manager in a hotel, resort, lifestyle, or upscale hospitality environment. Demonstrated success leading a hotel with high guest service expectations, strong operational standards, and revenue accountability. Experience supporting a hotel repositioning and major operational transformation strongly preferred. Proven ability to lead polished, service‑focused operations and create an elevated guest experience beyond traditional select‑service expectations. Strong understanding of hotel financials, budgeting, forecasting, labor management, and revenue performance. Experience identifying and growing ancillary revenue streams and maximizing total hotel profitability preferred. Strong leadership, team development, communication, and problem‑solving skills. Experience with front office, housekeeping, food and beverage, and broader hotel operations strongly preferred. Proficient with smartphones, computers, and standard office software; capable of learning and using hotel systems effectively. Must possess a valid driver’s license and be available for on‑call support as needed. Must be flexible, including weekends, holidays, and emergency on‑call shifts based on business demands. Benefits Paid time off Join TJM Properties LLC and help shape the future of the Radisson Hotel Philadelphia Northeast while delivering memorable guest experiences and driving long‑term success. #J-18808-Ljbffr