Concierge

Job Description

Job Description

About Arvum Senior Living

Arvum Senior Living proudly manages Assisted Living and Memory Care communities across 8 different states, representing over 2,000 units throughout the Gulf Coast and Midwest region. Rooted in our Pillars of Excellence, Arvum creates purpose-driven environments where seniors are supported with compassion and where Team Members find meaningful work, strong culture, and continuous opportunities to grow.

As part of one of the largest senior living organizations in the country, Arvum communities have earned Great Place to Work® certifications from 2022–2026. At Arvum, your purpose and your growth are important to us. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every Team Member can build a rewarding and enriching career.

We provide on the job training with no experience required for most positions.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Full benefit package including health, dental, vision and more (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Why Join Us

Discovery Senior Living Earned Coveted Great Place to WorkCertification for 2025-2026!

A large part of what makes Discovery different from othercompanies in this industry is our willingness to embrace change. At DiscoverySenior Living, we are constantly challenging how we are doing things to ensurethe lifestyle we are offering our residents is absolutely the greatest valueproposition in the marketplace. It’s just as important to us that theenvironment and culture for our team members are constantly refreshed. Inaddition, embracing and even encouraging change brings a never-ending supply ofnew energy to our business and our culture. That energy translates to otherfar-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world ofsenior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who weare and what we stand for. And at Discovery Senior Living, we’re unified bycertain, core values, which we call our “Pillars of Excellence.” They make upthe fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE,ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up aroadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits packagethat includes competitive pay with early access to earned wages, flexiblescheduling, health, dental, vision, life, and disability insurance, paid timeoff and holidays, a 401(k) with employer match, paid training and growthopportunities, uniforms (where applicable), and additional perks such as anEmployee Assistance Program (EAP), volunteer time off, and wellness-relatedbenefits.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebratediversity and are committed to creating an inclusive environment for all teammembers. EOE D/V

A Note to Applicants

This job description outlines the general nature and level ofresponsibilities for this role and is not an exhaustive list of all duties.Qualified individuals with disabilities, as defined by the ADA, must be able toperform the essential job functions with or without reasonable accommodation,as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies.Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and acceptapplications through that platform. We do not conduct interviews via text orsocial media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal,state, and local employment laws and regulatory requirements governing hiringpractices, background screening, and workforce eligibility. Employment may becontingent upon successful completion of state-mandated and/or federallyrequired background screenings, which may include criminal history checks,fingerprint-based screening, Level 2 background screening, registryverification, and other screenings required for healthcare and senior living roleswith direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.