Lead Receptionist

Lead Corporate Receptionist - Executive Environment

About the Role

Forrest Solutions is seeking a Lead Corporate Receptionist to anchor the front-of-house experience within a premier executive office environment. This is a highly visible, client-facing role designed for a hospitality-minded professional who sets the standard for service, presentation, and professionalism.

As the lead presence at reception, this individual will serve not only as the first point of contact for senior executives and distinguished guests, but also as a mentor and trainer for reception staff-ensuring consistency, poise, and excellence across the entire visitor experience.

This role extends beyond traditional front-desk responsibilities and requires a concierge-level approach: polished, confident, discreet, and proactive, with an unwavering commitment to exceptional customer service.

Shift: Monday-Friday | 9:00 AM - 6:00 PM

Pay Rate: up to $38.46/hr (BOE)

Start Window: Early-Mid February

Key Responsibilities

• Lead the front-of-house experience by standing to greet all visitors with warmth, professionalism, and confidence
• Set the tone for service excellence through polished communication, strong presence, and impeccable customer service
• Serve as a training resource and on-the-floor leader for reception team members, reinforcing standards, protocols, and brand expectations
• Coach and support new hires during onboarding to ensure consistency in service delivery and professional presentation
• Manage guest arrivals, including coat handling, visitor check-in, and adherence to security procedures
• Escort visitors to conference rooms and notify internal contacts promptly and professionally
• Maintain awareness of daily meeting schedules, executive calendars, and visitor volume
• Partner closely with on-site security to ensure compliance with access and confidentiality protocols
• Handle high-traffic periods with composure, efficiency, and leadership-particularly during executive meetings
• Maintain a pristine, brand-aligned reception area at all times
• Represent Forrest Solutions with discretion, professionalism, and consistency in all interactions

Ideal Candidate Profile

• Demonstrates a hospitality-first mindset with a passion for elevated customer service
• Polished, articulate, and confident in a highly visible leadership role
• Comfortable engaging professionally with senior executives, VIP guests, and external partners
• Naturally poised with strong verbal and non-verbal communication skills
• Proactive, observant, and anticipates needs without direction
• Calm and composed in fast-paced, high-volume executive environments
• Exercises sound judgment, discretion, and professionalism at all times

Experience & Background

• 2+ years of experience in a high-end, client-facing professional environment strongly preferred
• Prior experience in a lead or senior reception role, or demonstrated ability to guide and train others
• Relevant backgrounds may include:
• Corporate offices (finance, law, investment firms)
• Luxury hospitality, concierge, or five-star hotel environments
• Executive offices or high-security corporate settings
• Experience must include direct, in-person guest interaction
• Administrative or hospitality experience considered when paired with exceptional polish and presence

Presentation & Professional Presence

This is a brand-forward role requiring exceptional personal presentation. Candidates must consistently demonstrate:

• A polished appearance with professional grooming
• Confident posture and refined interpersonal presence
• Clear, articulate, and professional verbal communication
• Comfort wearing branded, high-end uniforms aligned with corporate standards

Reliability & Leadership Expectations

Forrest Solutions is committed to delivering a seamless and elevated reception experience. This role requires:

• Strong reliability, punctuality, and attendance
• Comfort operating within structured protocols while leading by example
• Ability to work independently while supporting and guiding team members
• Commitment to upholding and reinforcing service standards daily

Work Environment

• Executive office floors with frequent senior-level visitors
• Close collaboration with security and corporate stakeholders
• Team-based reception model with formal training and leadership responsibility

Why This Role

This is an opportunity to step into a leadership-focused reception role within a thoughtfully designed executive environment. For professionals who take pride in presentation, customer service, and setting the standard for excellence, this position offers visibility, stability, and the chance to make a lasting impression-every single day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.