Matcha Ambassador

At Vale, our goal is to make magic and bring the real benefits of match to everyone. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. As a Matcha Ambassador, you are more than a drink maker — you are a storyteller, host, and guide. You bring the passion, intention, and beauty of matcha to life while creating moments of genuine connection for every guest. You take pride in precision, presence, and a hospitality that feels warm, calm, and a little magical. 

Matcha Ambassadors run matcha carts throughout the city of Seattle. This job is demanding, and may not be for everyone!

Who you are:

You are a naturally outgoing person who is enthusiastic about matcha, hospitality, and being a part of a team. Matcha Ambassadors open the door for new matcha lovers to fall in love, while also creating a home for matcha devotees who expect the quality Vale has become known for. 

• Enthusiastic about matcha. The world of matcha is huge, so you should be curious about its benefits, flavor profiles, and methods of preparation.
• Detail Oriented. Take pride in your craft and ensure Vale's quality is consistent and repeatable.
• Hospitality focused. Creating drinks is only part of the equation, providing top tier customer service is what gets people returning again and again.
• Considerate and kind. You're both interested in being on a team and connecting with people.
• Versatile. Running a matcha cart is dynamic work! You should be curious about how the cart equipment functions, capable of thinking on your feet, and able to manage multiple tasks at a time.
• Excited to be a part of a growing team . Vale is a growing company and we want you to grow with us.
• Creative. All Vale employees are encouraged and incentivized to create content for our social media teams!

What you'll do:

• Prepare ceremonial-grade matcha, coffee, and other beverages with accuracy, care, and consistency. Execute proper mixing techniques, temperature control, and presentation. You'll maintain deep knowledge of matcha origins, flavor profiles, caffeine content, and benefits. Uphold beverage recipes, quality standards, and visual presentation.
• Create a haven for matcha lovers. You will welcome every guest with warmth, presence, and genuine enthusiasm. Educate guests on matcha with confidence and approachability and guide first-time matcha drinkers and seasoned enthusiasts alike. The expectation is to create a calm and inviting atmosphere through mindful service.
• Maintain health, safety, and Vale standards. Maintain a clean, organized, and beautiful bar space. Follow all food safety, sanitation, and opening/closing procedures. You'll support smooth café flow during both quiet and high-volume moments, and always arrive on time.
• Represent the Vale brand. You are the first person at Vale many people interact with, and it is important to be a positive representative of Vale as it grows. You are expected to understand Vale's history, company values, and why we love matcha.
• Be a part of a team. We want you to come as you are, but expect that you treat coworkers with kindness, respect, and professionalism at all times. Vale is a growing company chasing a common goal, and we rely on each other to grow together to get there. 

Qualifications

• Ability to stand for extended periods and lift up to 60 lbs for Matcha Bar.
• Availability for mornings, weekends, and holidays.
• An interest in matcha, tea culture, or wellness.
• Be at least 18 years of age at time of application.
• (Preferred) Previous barista or food service experience preferred (but not required)
• (Preferred) Social media and content creation experience.

Benefits

• ORCA card
• Tip eligible 
• Credit for cafe spend while working and steep discount while making purchases off-shift.