Provider Field Representative - Anchorage, AK

Provider Field Representative - Anchorage, AK Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The role of the Provider Field Representative (PFR) is to function as a liaison between HMS, Alaska Health Care Services, and the Medicaid provider community within the state. The PFR must be able to work independently while meeting short deadlines and ensuring timely communications with all parties. PFRs must present professionally in all interactions with stakeholders. The PFR position reports directly to the Member Provider Manager. The PFR is responsible for representing HMS and HCS when assisting providers. Your role in our mission Assisting providers with investigation of routine and complex claims, enrollment, or other challenges. Conducting outreach to offer corrections, invite providers to submit missing information needed to process their requests, offer reminders, Etc. Developing relationships within the provider community. Facilitating training workshops. Collaborating with the customer and provider community to grow participation in the Alaska Medicaid program. Exercising independent judgment within generally defined policies and practices to identify and select a solution. Evaluating unique circumstances and making recommendations. What we're looking for Two years' healthcare experience working with Medicaid/Medicare or commercial insurance. Excellent written and oral communication skills. Customer Service skills. Experience presenting to/training in individual and group settings. Ability to travel within the state as needed. Preferred Experience Understanding of Medicaid processes: enrollment, authorizations, claims, and payments. What you should expect in this role Work-from-home (WFH); or Hybrid model including in-office and WFH days to be defined. For positions assigned to WFH, reliable high-speed internet connectivity is required. Employees working-from-home may be required to report to the office, at times, to support work efforts. This posting is intended for pipelining. We will accept applications on an ongoing basis. The pay range for this position is $44,800 - $64,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. #J-18808-Ljbffr